Community Manager

Arundel House Of Hope Glen Burnie , MD 21060

Posted 2 months ago

Goals & Objectives

  • Illustrate our core values and strive to achieve our mission. Lead the Community Management team to achieve the following:
    • Creation of a collaborative environment amongst our members through events and personal introductions.
    • Maintenance of building occupancy by achieving sales goals and managing churn.
    • Drive financial success on a building level
    • Ensuring that building is fully operational and processes are running smoothly.
    • Driving growth and promotion of WeLive-provided service offerings.
    • Maintaining company standards and expectations.
    Community Management & Events:
    • Manage all front of house operations and communicate with market support to ensure the highest level of member satisfaction.
    • Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walk-throughs.
    • Solve member-related issues to ensure a cohesive community and manage member expectations.
    • Meet with members to resolve issues, process member terminations and other issues of complexity.
    • Oversee events to ensure there is a good balance of educational, member appreciation, and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets.
    • Proactively gather data on requested amenities or services and identify how WeLive or partners could help drive member satisfaction and revenue by meeting those requests
    • Identify opportunities to connect members.
    • Design and implement rules, guidelines and best practices for the community to optimize member experience.
    • Recommend best practices, including but not limited to community management, sales, events, training, and member experience on a company-wide level.

Requirements

Experience & Requirements

  • College graduate with a four-year degree.
  • Customer service or hospitality experience required.
  • Project management and business operations experience preferred.
  • Must have strong verbal and written communication skills.
  • Understanding and experience managing a team of more than two people.
  • Exceptional organizational and multitasking skills.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
  • Passion and understanding for entrepreneurial communities.
  • Passion and understanding for WeLives mission and values.
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Community Manager

Arundel House Of Hope