Community Management Intern

Walgreens Saint Clair Shores , MI 48080

Posted 7 months ago

Job Objectives

  • Learn to provide an extraordinary customer experience in retail store setting.

  • Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.

  • Models and delivers a distinctive and delightful customer experience.

Job Responsibilities/Tasks

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

  • Learn from store, pharmacy, district manager, competitors and customers/patients

  • Engage in a kick-off and day of service activity

  • Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.

  • Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).

  • Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.

  • Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.

  • Engage in weekly meetings with store manager or pharmacy manager

  • Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.

  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.

  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

  • Has working knowledge of store systems and store equipment.

  • Receives exposure to the analysis of financial & performance data for the store, pharmacy and clinic and to the analysis of asset protection data and action plans to reduce loss.

  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  • Work as a group to complete the Intern Team Challenge and present to area, district and store leaders

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Complete evaluation of internship program upon completion.

  • Completes special assignments and other tasks as assigned.

Training & Personal Development

  • Attends training and completes E-learnings and special assignments requested by Manager.

  • Shadow district leader for the specified time

Communications

  • Reports customer complaints to management.

  • Assists Store Manager in planning and attending community events.

Basic Qualifications

  • Should be a Student beginning or completing Senior year towards a Bachelor's degree

  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

  • Willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications

  • Prefer the knowledge of store inventory control.

Apply Save job

Saved


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative (H)

U-Haul

Posted 2 weeks ago

VIEW JOBS 10/2/2019 12:00:00 AM 2019-12-31T00:00 Return to Job Search Customer Service Representative (H) Are you an enthusiastic, highly motivated person that would love to start your career in the retail industry with U-Haul? If you are looking for an excellent opportunity that will allow you to grow in an exciting work place; look no further. U-Haul is growing with more than 1700 Moving and Storage locations in the U.S. and Canada, it's no wonder our company has been an excellent source of career and personal growth opportunities for more than 70 years! We are seeking High Energy, Positive individuals that like to make customers smile! In this role you will be part of a driven team and working alongside with some of the top managers in our industry. As a Customer Service Representative you will enjoy flexible scheduling around school, sports and family life! You will work with other team members who have a similar passion for working with customers and making their day. You will be a part of a team that gives back to your community and environment! Our associates receive opportunities for growth and advancement and can be promoted into Assistant Manager and General Management positions! U-Haul meet our customers' needs and demands. U-Haul's needs for Customer Service Representatives are significantly greater on evenings, weekends, and holidays. Day to day duties of a Customer Service Representative: As a Customer Service Representative you will interface with U-Haul customers to identify what they are looking for so that you can recommend the best moving supplies or storage solutions for their moving needs. A Customer Service Representative will assist customers inside the U-Haul Center by educating them on our products and services, answering questions, and preparing rental invoices. Once properly trained, Customer Service Representatives may also assist customers outside on the lot as well by installing trailer hitches and light wiring harnesses on customer's vehicles, ensuring vehicle fluid levels are properly filled, performing clean-up of trucks, trailers, and other rental items, and accepting equipment returned from rental. Primary responsibilities include: * Interact with our guests in a friendly, fast, courteous and efficient manner * Attention to detail in order to promote positive customer interactions * Hear and sense customer needs and keep your manager and fellow team members informed * Complete training and maintain knowledge by participating in on-line and hands on educational and training opportunities * Take pride in every aspect of your work and perform it with energy and enthusiasm * Be a strong team player, with a commitment to continuous learning who provides high quality service to our customers Click on the link below to learn more about the job. https://www.youtube.com/embed/Z7bFOd9Y2ZU U-Haul offers: * Very Competitive Pay * Flexible Hours * Military Veterans highly encouraged to U-Haul Saint Clair Shores MI

Community Management Intern

Walgreens