Community Liaison

Sandalphon's Heart And Home Los Angeles , CA 90012

Posted 1 week ago

Sandalphon’s Heart and Home is searching for a Community Liaison to advocating for our program and youth residents. Individuals who love speaking with different kinds of people and making a difference in the lives of others at the grassroots level will thrive in this role. During their workday, community liaisons normally split their time between offices and traveling to meet with individuals in the local community. We want someone who is spunky, charismatic, engaging, lively, enthusiastic and kind.

Community Liaison Duties and


• Represent the organization professionally when engaging with the greater community, including media.
• Attend residents’ Circle of Support meetings, annual individual Program Plan meetings, and other relevant meetings.
• Regularly coordinate and attend activities, social functions and resident meetings to foster community and empower residents. Case Management Practices
• Collaborate with Angel Care Youth Coaches about case/client updates
• Follow the organization case management practices illustrated in the SHH training manual.
Serve as a Point of Contact

The community liaison is a personal contact for our clients or customers. They help orient people with new programs. You will make phone calls and home visits to troubled youth and their families (if applicable) or youth that have graduated from our program and are either emancipated or engaged in after care. You will meet with clients individually and offer them advice or provide referrals to services. Reinitiating contact with employees, community members, or clients that need follow-up is another key responsibility.

Connect Special Populations with Services

You will work with healthcare agencies that cater to the needs of our special population. You will provide help by connecting patients with long-term care. You will also connect special populations with government services or community support programs.

Hold Community Outreach Meetings

Community liaisons schedule outreach meetings with local community members to discover their issues and concerns. Following a community meeting, a liaison will often write reports to share insights with the Director of Operations and Team Lead. You will conduct further research and organize follow-up meetings with certain community leaders – like politicians, businessmen, police, doctors, and local neighborhood influencers – to spread our message and plan annual and quarterly networking parties and mixers.

Handle Marketing and Fundraising Activities

Promoting grassroots marketing initiatives is a key task for community liaisons. They perform marketing and sales-related functions such as hosting events, making presentations, and calling clients that are sponsors/partners or directly connected to our program. Your marketing activities will help develop strong and lasting relationships on behalf of SHH. You will also be assisting youth in creating their own fundraising activities and events.

Manage Community Public Relations

Interfacing with communities and openly representing our organization among pubic officials, businesses, other agencies, news outlets, and the general public is another responsibility of community liaisons. You will also take charge of planning, preparing, and distributing written press releases. Overall, a community liaison’s goal is to increase public awareness of our organization’s activities in favorable way.

Community Liaison Skills and


Community liaisons have a passion for helping others and speaking with groups. We are typically seeking candidates with a minimum of two years’ experience conducting community outreach and coordination. The following skills are essential to getting the job done:

  • Community relation management – knowledge of a local community’s needs and the ability to interview others to get needed information are essential qualities
  • Conflict resolution – community liaisons are often responsible for identifying the root cause of disputes and using negation tactics to encourage resolution
  • Public speaking – community liaisons need strong public speaking skills to present at public and private meetings
  • Marketing – promotional skills are essential for community liaisons to effectively share their organization’s message with a local community
  • Interpersonal skills – a critical duty of community liaisons is building trusting and effective partnerships to facilitate engagement and outreach. To do this, you must be able to quickly relate with many different types of people
  • Administrative skills – it is common for community liaisons to perform general administrative duties as assigned
  • Writing skills – creating documentation and written reports is common for community liaisons

Tools of the Trade

Community liaisons are comfortable using the following software in a typical workday:

  • Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
  • Computers (Windows PC or Mac)/Laptop and Desktop
  • Cell phone/Tablet

Community Liaison Education and Training

A bachelor’s degree or Associates degree or high school diploma and relevant experience. Related bachelor’s degrees for this field include sociology, political science, social work, or public administration.

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Community Liaison

Sandalphon's Heart And Home