Community Health Worker

Job Description:

The Care Coordinator/Community Health Worker is a patient-focused role that helps successfully manage the comprehensive care of patients. This position provides customer service, proactive outreach to patients, and administrative support to clinicians and care teams. The Care Coordinator is responsible for managing inbound and outbound calls to schedule appointments, utilizing analytics to help close gaps in care, supporting patients to meet their goals, coordinating resources to help patients overcome socioeconomic barriers, and resolving patient issues when possible. This includes receiving, prioritizing, documenting, and actively resolving caregiver requests. This position reports to a Care Coordination Supervisor and works collaboratively with the Care Coordination Manager, Operations Transformation, Network Management, Care Management, Providers, and various members of clinic staff.

Scope

As a Care Coordinator/Community Health Worker you need to know how to:

• Demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served

• Collaborate with the health care team to develop a plan of care by participating in patient care

• Demonstrate knowledge of the principles of growth and development over the life span and possess the ability to differentiate the required care

• Help facilitate the safe care of patients, including facilitating the appropriate exchange of information among all caregivers

• Identify patients requiring care management and take the lead as Care Coordinator for those requiring intervention, especially with socially complex cases

• Participate in co-visits with providers using a multidisciplinary approach as needed

• Serve as support for population management, patient self-management, along with support and tracking and intervening with high utilizers and those identified as medically at risk

• Interview patients and families to assess current strategies for self-care and available support systems to manage their health

• Partner with community resources and community referrals sources as well as build new relationship with the direct community for patient care needs

Minimum Qualifications

• Associates Degree

• Current BLS certification endorsed by the American Heart Association

• Minimum of three (3) years of relevant experience and a minimum of two (2) years of previous formal education activities

• Experience working with and sensitivity toward special populations, including those with limited income, limited education, and non-English speaking individuals

• Knowledge and experience with managed care

Preferred

• Bachelors Degree

• At least three (3) years of healthcare or social services experience

Physical Requirements:

Physical Requirements

• Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.

• Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.

• See and read computer monitors and documents.

• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Anticipated job posting close date:

05/20/2024

Location:

Rocky Mountain Clinic

Work City:

Butte

Work State:

Montana

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.77 - $30.54

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.