Community Health Worker II / 40 Hours/ Mgh- Community Health Improvement

Massachusetts General Hospital Chelsea , MA 02150

Posted 2 months ago

Massachusetts General Hospital Chelsea and Chelsea Public Schools

Job Title: Program Coordinator for Newly Arrived Students and Families

Reports To: Manager, Complex Patient Populations, MGH Chelsea / Coordinator of Social Work Services, Chelsea Public Schools


Access to Care of Vulnerable Populations is a cornerstone of the Center for Community Health Improvement's work. The Program Coordinator for Newly Arrived Students plays a critical role in helping new refugee and new immigrant students to make a smooth transition into their new academic environment. This position will work directly with school age children and their families to help reinforce the importance of education and to facilitate and understanding of the expectations of the school system. The position will encourage kids to thrive in school and to strive towards higher education goals with the understanding that educational attainment is one of the most important indicators of future economic status and a key social determinant of health. The Program Coordinator serves as a key liaison to all Chelsea Public Schools, the Parent Information Center, the Student Health Center and to MGH Chelsea coordinating care and connection and helping to create the best concrete strategies for newcomer children and their families to thrive. The individual in this role is a dynamic, self-starter with a vision for equity when it comes to refugee and immigrant care and a commitment to making school success and attainable goal for every newly-arriving child.


  • Help identify needs of and provide support to newly arrived students and their families.

  • Help develop concrete service plans, programs and services for new populations within the school system and the health care system.

  • Participate in care team groups for all ages of newcomer children and help provide case management as needed.

  • Assist with registration process and the coordination of administrative details to ensure that new students are fully engaged in school.

  • Assist with medical connection to MGH and help to coordinate care for new students and their families.

  • Work directly to provide concrete services and follow up on referrals from school social workers, principals and healthcare providers.

  • Work with teachers, school social workers and health center staff on system issues that support culturally appropriate care to immigrant and refugee populations.

  • Help to mediate and problem solve around communication, expectation and behavioral-issue breakdowns.

  • Work with parents closely to ensure their understanding of the Chelsea Public School requirements and expectation.

  • Help parents to fully support their students' academic success.

  • Provide training to health center and school system staff as needed on newcomer student trends and issues that arise.

  • Ensure timely delivery of reports and entry of program data into database. Ensure appropriate communication with providers through the electronic medical record.

  • Work as an integral part of the Chelsea Public School Social Work Team.

  • Work with the MGH Healthcare Center and the Chelsea Public Schools on development of new program initiatives.

  • Help to connect Chelsea Public School personnel to key MGH and other external resources to help build a shared understanding of the new refugee and immigrant student population their academic difficulties and social needs.


  • Expertise in the areas of refugee and immigrant resettlement and cross-cultural negotiation.

  • Fluency in Spanish.

  • Strong understanding of the impact of trauma on development, learning, and behavior.

  • Strong personal boundaries and self-care strategies.

  • Strong knowledge of the field of education.

  • Ability to work with children of all ages.

  • Knowledge of the Chelsea Public School system a plus.

  • Knowledge of social work, education, child development (preferred).

  • Ability to navigate parents through the medical and education system.

  • Ability to provide solid case management to at risk children and youth.

  • Strong writing and presentation skills.

  • Ability to take a team approach to crisis intervention.

  • Social service delivery through outreach to community and families.

  • Strong interpersonal, mediation and advocacy skills.

  • Ability to work with people from different backgrounds.

  • Strong organizational, strategic planning and record keeping skills.

  • Ability to work independently.

Revised 4/2000 Excellent communication skills.

  • Strong analytical skills.

  • A personal commitment to effecting change in urban, low income, and diverse communities.

  • Experience working in a multicultural environment.

  • Demonstrated networking and partnership-building skills including experience working with diverse populations.


While in MGH Chelsea HealthCare Center, reports to:

  • Manager Complex Patient Populations, Community Health Improvement Team

While in Chelsea Public Schools, reports to:

  • Coordinator of Social Work Services
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