Community Health Worker

Catholic Health Initiative Newton , IA 50208

Posted 2 months ago


MercyOne Newton Medical Center is a fully owned hospital of MercyOne Des Moines Medical Center and a member of MercyOne Network.

It is located in the city of Newton, Iowa, county seat of Jasper County. Positioned on Interstate 80, the nation's only east/west transcontinental interstate highway, Newton is about 30 miles east of the Des Moines metropolitan area, which has a population in excess of 400,000.

MercyOne Newton has a well-deserved reputation for bucking the trend of diminished health care in rural America by enhancing the quantity and quality of its services during the last two decades. This has been accomplished by expanding, remodeling and providing technological improvements to its physical facilities and by adding new physicians.

MercyOne Newton employees and local doctors are known for their highly productive "Iowa work ethic," emphasis on compassion and quality patient service, and loyalty to the hospital and the community.

Our campus in Newton has 48 beds and about 200,000 square feet of space. Attached to the hospital is a 50,000-square-foot medical office building containing local physician practices and the hospital's physical medicine and rehabilitation center.

MercyOne Newton is one of the largest employers in Jasper County, along with the local school system and the county government.



The Community Health Worker (CHW) will be responsible for helping patients and their families navigate and access community services based on patient-reported social needs. The work of the CHW will promote, maintain, and improve the health of patients and their families. The CHW will also provide social support and informal counseling and advocate for individual patient and community health needs.


  • Responsible for establishing trusting relationships with patients and their families whileproviding general support and encouragement.

  • Provide ongoing follow-up, utilize motivational interviewing techniques and assist withgoal setting and prioritizing with patients/families.

  • Conduct intake interviews with patients, assist with resource enrollment and/or referpatients to the appropriate community resource programs.

  • Follow-up with patients via phone calls, home visits, and visits to other settings wherepatients can be found.

  • Assist patients with completing applications and registration forms.

  • Conduct eligibility determination, enrollment, and follow-up with uninsured patients.

  • Provide appropriate referrals for services to community agencies.

  • Work closely with medical providers to help ensure that patients have comprehensive andcoordinated care.

  • Be responsible for providing clear, consistent communication regarding progress to thecare management staff to evaluate patient/family status.

  • Act as a patient advocate and liaison between the patient/family and community serviceagencies (i.e. schools, Department of Human Services, hospitals, support groups, etc.).

  • Record patient care management in Datashop (training provided) and other software nolater than 24 hours after patient contact.

  • Attend regular staff meetings, trainings and other meetings as requested.

  • Document time records and submit expense reports as required for grant compliance.

  • Other duties as assigned.



  • High School Diploma or its equivalent.

  • Successful completion of a Community Health Worker formal training program orexperience is preferred.

  • Experience working in a multi-cultural setting.

  • Experience working in a community-based setting for at least 1 to 2 years preferred.

  • Ability to initiate and maintain good working relationships with service organizations.

  • Understand the community served - community connectedness.

  • Utilize good communication skills, such as active listening, and use languageappropriately.

  • Ability and willingness to provide emotional support, encouragement and motivation.


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Community Health Worker

Catholic Health Initiative