Community Health Worker / 40 Hours / Day / BWH Center For Community Health And Health Equity

Partners Healthcare System Boston , MA 02298

Posted 2 months ago

General Summary/Overview Statement

The Stronger Generations Family Partner supports participants in the Stronger Generations Family Partnership Program who either receive prenatal care services at Brigham and Women's Hospital's OB Ambulatory Care clinic, and/or are community members who plan to deliver their baby at Brigham and Women's Hospital. The role of the Family Partner is to support patients in navigating prenatal and postpartum health services, promoting interconception health and wellness, and providing program participants with skills-based coaching targeting economic mobility and family stability. As a key part of the Stronger Generations program team, the Family Partner acts as a bridge between the program participant and Stronger Generations' programmatic network, as well as the connection to internal clinical partners and external social service providers. The Family Partner strives to address individual, institutional and community level barriers associated with access to care, as well as to support participants in building social opportunity as a strategy to improve maternal and child health outcomes across the life course.

In this role, the Family Partner will join the Stronger Generations team at the Center for Community Health and Health Equity, and work with program participants at Brigham and Women's Hospital's OB Ambulatory Clinic and a community site in Roxbury.

Primary Duties and Responsibilities

  • Enroll eligible women into the Stronger Generations Family Partnership Program

  • Support participants in navigating prenatal and postpartum care and serve as the liaison between the patient and the BWH clinical care team.

  • Identify and assist participant with addressing barriers to care including scheduling challenges, childcare needs, transportation access, and health insurance complications.

  • Provide program participants with tailored perinatal health education, including information related to breastfeeding, reproductive life planning, sexual and reproductive health, stress management, and maternal/infant nutrition.

  • Complete an initial assessment to identify the specific areas of focus for patients identified as high risk due to medical or social needs, and create a care plan accordingly.

  • Refer program participants to external community partners, and internal BWH providers as appropriate.

  • Support the SGFPP group-based program delivery and engage clients in weekly group-based offerings.

  • Deliver 1:1 skills-based coaching to participants, focused on individualized goals related to economic mobility, family stability, employment and education.

  • Refer SGFPP clients to additional programs within the Stronger Generations initiative

  • Complete all patient tracking in appropriate electronic medical record and other case management software (EPIC, ETO), generating reports on patient outcomes, and program activities

  • Monitor program performance, program effectiveness, and impact

  • Meet with clients at via clinical sites, community-based settings and home visiting.

The Family Partner position requires adequate knowledge (or the ability to learn) about maternal and infant health promotion, the social determinants of maternal and child health equity, prenatal and postpartum healthcare delivery and health systems improvement opportunities, and the network of Boston-based social services. The Family Partner will focus on partnering with mothers during the first two years of their child's life to strengthen their connection to health care and support them in achieving their individual and family-level goals.


  • Bachelor's degree in sociology, human services or public health, or equivalent experience required.
  • 3-5 years of experience working as a case manager/patient navigator/community health worker preferred.

Skills/ Abilities/ Competencies Required

  • Demonstrated commitment to impacting the social determinants of health.

  • Bilingual (Spanish/English) required

  • Computer and data management proficiency.

  • Ability to work collaboratively and communicate effectively with others, including patients and families, staff from all sites and the community-at-large.

  • Candidate must be able to thrive in a fast-paced environment, in which the Family Partner works as a critical member of a multi-program initiative.

  • Excellent communication and organization skills, attention to detail

  • Ability to work in multiple settings, e.g. BWH, community sites, community health centers.

  • Knowledge of and passion for maternal and child health equity

  • Strong ability to work with diverse, multi-cultural populations

  • Knowledge of Boston communities and local community resources a plus

  • Mastery of concepts and frameworks related to health disparities a plus

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Community Health Worker / 40 Hours / Day / BWH Center For Community Health And Health Equity

Partners Healthcare System