Job ID: RMP-1036230
We are the Health Care Management division of HCSC a team of dedicated nurses, doctors and other clinicians. Everything we do, and every decision we make, aims to help our members live their most healthy lives. We treat the whole person with integrated pharmacy, physical and mental health care benefits.
We're also tackling the social determinants of health by creating non-clinical partnerships in the communities where we work and live, because everyone should have access to quality health care. We use innovative tools and approaches to help members get the most out of their plan benefits, as affordably as possible. We are more than a health care insurer and we are truly anchored in our purpose: to do everything in our power to stand by our members in sickness and in health.
Note: This is an in-office based position assisting Care Coordination in the Albuquerque area and surrounding counties, with visits to members' homes, hospitals, and community partners.
This position is responsible for contacting members and community partners in assigned areas and is responsible for performing ongoing functions to support the Social Service department. Responsible for contacting identified members to inform and educate them on health care programs, responding to inquiries from members, and supporting the clinicians in the Physical and Behavioral Health Management department with their provider and member activities. This position is also responsible for developing relationships with community partners, working with community leaders and contributing to the design of community health outreach programs. Also assists as needed in identifying local social service resources for members.
Required Job Qualifications:
Bachelor Degree OR 4 years health, social services or community advocacy experience,
Knowledge of medical terminology
Experience coordinating member related needs, providing assistance to members, and analyzing member needs
PC proficiency including Microsoft Office applications
Customer service skills
Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical and BH issues
Preferred Job Qualifications:
Bachelor's degree in Social Work
Community Health Worker (CHW) certification.
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Expertise General Health Care Job Type Full-Time Regular Location NM - Albuquerque