Community Health Advocate, Experienced

Your Role

The Community Health Advocate, Experienced will report to the Manager, Social Services Management. In this role you will outreach to Blue Shield of California Promise Health Plan members and conduct assessments for social drivers of health needs. The Community Health Advocate, Experienced will identify resource gaps in medical and community services and support implementation of new services to close identified gaps.

Your Work

In this role, you will:

• Assess psychosocial and social drivers of health needs for moderate-risk members and document assessment results or augment available information in appropriate systems
• Establish relationships and partner with community organizations, health plans and providers by participating in community engagement activities with local agencies e.g. faith-based organizations, community centers, government agencies, parks, recreation centers and schools
• Assist members with moderate health conditions problem-solve to address barriers by identifying, locating, connecting to and navigating needed community and medical system services, including visiting members at their homes, accompanying members to medical appointments and assisting members with completing forms to access needed services
• Actively engage, build rapport and establish trusting relationships and facilitate collaborative communication with members and member family support systems
• Identify social drivers of health concerns/gaps and develop and document an associated plan to address moderate social and health disparities in accessing appropriate care and services
• Document member updates and progress notes in appropriate systems, submit timely reports, and provide recommendations for improved member outcomes
• File and make necessary follow-up on mandated reporting, e.g. Adult Protective Services, Child Protective Services, etc.
• Perform other duties, as required