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Community Happiness Support

Expired Job

Tinybeans New York , NY 10007

Posted 2 months ago

Community Happiness SupportJob description

Tinybeans is one of the most exciting, innovative start-ups in the parenting space. We have millions of users that share their most joyful moments through our platform, and we make a real difference in their lives.

This is a temporary role and we are looking for someone to jump in for 5-10 days and help out. If you are looking for something long-term, once our team will be expanding, you will be the first one to know!You will be a trustworthy point of contact for our customers and the ultimate advocate for their best interests. The ideal candidate will be detail-oriented, patient, personable, humble, and great at communication. Our customers love us, and we want them to love you, too.

Requirements

You will:

  • Through email support, address customer requests, and keep the Head of Product Marketing informed of contact spikes and possible issues that could lead to a negative customer experience

  • Assist in the processing of online orders, and processing of some of the online products we offer

You are:

  • Dedicated you love what you are doing and you will go out of your way to keep our users happy

  • Helpful and empathetic you enjoy helping customers with their issues and understanding their needs and concerns

  • Friendly and Patient you understand that sometimes customers cannot clearly articulate their issues and you are happy to guide them towards a resolution

  • Responsible and reliable you are good at prioritizing your time and take ownership of your work

  • Forward-looking you are always on the look-out for ways and tools to improve the customer support process

  • Fun you are a team player who operates without ego and has fun along the way

You have:

  • Strong analytical skills

  • Experience using customer support tools is a plus (Help Scout etc.)

  • Experience in using live chat (as a customer or servicing customers)

  • Excellent writing skills, computer literacy, and keyboard skills

  • Experience working within a technology company (preferred)

We will:

  • Provide a challenging and fun environment

  • Expose you to all aspects of a global start-up experiencing incredible growth

  • Enable you to make a difference to families all over the world

  • Provide broad experience and tangible skills

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Community Happiness Support

Expired Job

Tinybeans