Job Title: Community Engagement Officer
Dept: Retail Sales and Services
Reports to: Manager of Community Engagement
Position Location: Raleigh, NC
Hours: 40 hours a week according to business and event needs
As a Community Engagement Officer, you'll have the opportunity to use your outgoing personality skills and problem solving ideas to build rapport with our SEG's (Select Employee Groups), including management, employees, and all departments, and act as their consultant in meeting their financial needs. You'll also have the opportunity to use your achievement drive and strong communication skills to create and implement sales strategies, speak publicly, and make outbound calls to increase business within the SEG branch and recruit new SEG's.
The contributions you can anticipate making:
Developing, implementing, and monitoring your own action plan to achieve personal, branch, and corporate sales and service goals in support of our commitment to achieve superior and sustainable financial results.
Providing an exceptional member experience as you consult with SEG's, members, and prospective members to identify needs relating to their personal financial goals.
Making public and individual presentations of product, service, and financial recommendations and providing financial education based on those needs leading to tremendous community and brand impact.
Analyzing financial and credit information in order to recommend financial planning services, approve loans, or make referrals to business partners.
Using your talents to support the branch performance plan to increase member loyalty and achieve a world class Net Promoter Score.
Disbursing Credit Union funds in accordance with our lending guidelines and ensuring proper documentation is completed to maintain collateral integrity and compliance with federal lending regulations.
Being the on-site go-to person when a member needs a "manager" or when a support department needs something from the team, and assisting with coordinating staffing and team operations with the manager.
To be successful in this role, you will be:
Someone who thrives on setting his or her own goals and coming up with creative ways to achieve them.
A person who is socially aggressive and excited to meet new people, develop genuine relationships, and act as their personal consultant to assist them with their financial needs and goals.
An individual who derives satisfaction from taking a concern or problem and seeing it through to resolution.
Someone who is extremely talented at multi-tasking, well organized and self motivated.
Someone who's comfortable handling confidential information and enjoys working with details.
A person who enjoys using his/her strong communication abilities to relay information both individually and in a group setting.
Interested? Here's what we need to see on your resume:
Experience: Five years of consumer lending/account operating experience.
Mortgage and real estate lending experience preferred.
Seven years of financial institution or sales related experience preferred.
Public presentation experience.
Education: Related four-year degree preferred.
To apply: Visit our website at www.coastal24.com ("careers" at the bottom and then "career opportunities.")
Deadline for Application: All resumes must be received on or before Sunday, October 7th 2018
Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. APPLICANTS WHO REQUIRE REASONABLE ACCOMMODATION FOR ANY PART OF THE APPLICATION OR PRE-EMPLOYMENT PROCESS may contact the VP of HR at 919-882-6747. Request for reasonable accommodation will be considered on a case by case basis.
VEVRAA Federal Contractor
Equal Opportunity/Affirmative Action Employer
Coastal Federal Credit Union