Community Engagement Coordinator

Primary Responsibility: The Community Engagement Coordinator is a dynamic and energetic customer service specialist who coordinates, implements, and monitors on-site resident engagement programs that focus on community building, and support the enhancement of the economic and social needs of the community.

Specific Duties and Responsibilities:

• General Duties

• Establish and maintain a well-rounded activity/event schedule that promotes resident interaction and relationship building within the apartment community and the community at large.

• Maintain a published schedule of monthly community meetings for entire year. Host and coordinate monthly community meeting with Community Manager as scheduled.

• Maintain a published monthly calendar/ newsletter of community events. Disseminate calendar / newsletter on scheduled day and support with regular electronic dissemination.

• Interface with community leaders, politicians, and local agencies.

• Participate in training, workshops, seminars, and meetings that directly affect job-related responsibilities.

• Identify and connect resources to the community to establish viable partnerships which support the overall community-building effort.

• Support the residents with resolving their own problems/issues through community programs and with direct referrals to the appropriate agencies, as needed.

• Develop relationships with professional partners who can provide seminars, employment/training resources, etc., to support the residents in their personal/professional growth while maintaining the self-sufficiency of the community.

• Conduct household inspections monthly based on recertification schedule but no less than 10% a month. Recertification household inspections should be initiated at 120 days and completed no later than 90 days. All household inspections are to be documented utilizing the Household Inspection Form in Yardi. Any notes, concerns or lease violations should be documented with a copy placed in residents' file.

• Assist with the Interim Recertification process.

• Monitor and document adherence to programmatic, work, and other, requirements as needed.

• Manage, promote, and monitor report card collection. CEC develops and implements an incentive program to maximize the collection of report cards from all school age children in PHA assisted units

• Daily work order follow-up. Call back on 100% of work orders completed on previous day. Document follow up in Yardi via clearing the work order follow up tab. Submit daily report with notes on follow up to CM and Service Manager.

• Provide feedback and support to the administrative team regarding employment/financial and other status of the residents.

• Other duties as assigned by Community and/or Company Leadership.

• Daily balcony inspections to ensure entire site is walked weekly. Issue lease violation notices based on resident noncompliance.

• Assist in enforcing community rules and issue lease violations. Lease violations should be reviewed and approved by CM prior to issuance.

• Complete follow up inspection on all issued lease violations no later than 2 weeks after the issuance date.

• Timely response to all emails, phone calls and meeting requests. All should be returned within 24 hours of contact. If unable to comply notification should be proactively made to CM for assistance.

• Facilitate rental assistance for delinquent residents. Work with management team to provide resources and assist as needed with completion of paperwork.

Experience/Qualifications:

• Previous Work Experience

• One to two years' experience in property management related field, social services, or program management.

• Experience in dealing with customers or the general public.

• Previous management experience helpful.

• Education/Training

• High School Diploma or GED. College degree strongly preferred.

• Proficient in MS Office Suite.

• Yardi experience a plus.

• Communication/Skills/Schedules

• Exceptional customer service skills.

• Proven leadership capabilities.

• Able to work with and understand persons of all ethnic and educational backgrounds.

• Able to communicate clearly and effectively (by telephone and written correspondence).

• Must have a professional demeanor and image. Must be a team player with a pleasant disposition.

• Personal grooming, dress, and appearances in keeping with normal expectations for office professionals.

• Can assist Community Manager and/or Assistant Manager in all duties, which he/she may be assigned which may include flex hours outside of published office hours.

• Continuing Education

• Successful completion of all in-house training programs related to the service level as defined in the IPM Management Service Polices and Procedures manual.

Employment Eligibility Verification

• Must possess valid documentation to establish identity and U.S. employment eligibility.

• Submission to, and ability to pass, a thorough pre-employment background check and drug screening is a requirement for employment.

The Integral Group. is an Equal Opportunity Employer

As an equal opportunity employer, The Integral Group recognizes that our strength lies in our people. We are committed to diversity.