Overview & Responsibilities
We currently have a full time opening for a Community Relations Representative at Harmon Funeral Home in Staten Island, New York. This is the opportunity to be part of the Dignity Memorial provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.
Promotes programs and develops community relationships for the funeral home, cemetery, crematory or a combination of these facilities by actively participating in community service organizations, activities and/or outreach programs. Develops and maintains relationships with client families, hospice agencies, local religious groups/clergy, geriatric service providers, educational institutions, hospice organizations and other key business leaders within their community.
100% Promote brand awareness
Establishes and maintains positive relations with client families, hospice agencies, local government agencies, veteran's groups, law enforcement agencies, hospitals and Chambers of Commerce as well as other key business leaders with the community such as physicians groups, hospices and local law firms.
Acquires approved memberships and participates actively in selected community organizations.
Communicates with management to ensure all company initiatives are followed and conveyed through the involvement of both public and private sponsored programs.
Makes presentations at educational seminars, public information speaking engagements, and conduct tours of funeral home and/or cemetery facilities.
Sets priority of which senior citizen programs, school programs, church programs, local activities are the best venues for company involvement.
Networks within the community to assist management in locating and recruiting potential candidates for employment.
Controls expenditures to remain within level approved by management.
Responds to requests for referrals and/or information on funeral and cremation information and other related topics at the location or via telephone
Arranges public speaking engagements with local schools, colleges, and religious organizations.
Prepares and distributes designated progress reports to management measuring the effectiveness of each program to include costs and ongoing schedule of future engagements and participation.
Assists with funeral, memorial and other services or ceremonies as requested by funeral home clients and management
Assists in the development, organization and ongoing maintenance of Client Family Relations program after funeral services or other memorialization.
Presents seminars/conferences/workshops dealing with grief, grief psychology, death and dying subjects to be offered to community organizations as needed.
Generates activity reports, newsletters and bulletins
Maintains grief library
Develops and implements calls to the bereaved and support programs intended to assist the bereaved
Promotes brand awareness
Performs other duties as assigned
Requirements & Qualifications
1 -5 years of experience in public relations, community outreach, event planning or fund raising
Previous experience in customer service or sales required.
Knowledge, Skills & Abilities:
Public speaking abilities on a variety of topics with diverse groups
Excellent verbal and written communication skills
Relationship building and management skills
Basic computer, internet and word processing skills
Problem solving skills
Ability to multi task and set priorities
Sensitivity to challenges faced by grieving families
Ability to relate well with people of diverse backgrounds
High level of compassion and integrity
Basic bookkeeping skills
Who we are. What we do.
We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.
As used herein, "SCI" refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V
Service Corporation International