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Community Coordinator - Wegolook

Expired Job

Crawford & Company Oklahoma City , OK 73113

Posted 2 months ago

Excellence In Everything We Touch

Position Summary

The Community Coordinator will assist in the day to day operations in the Community department.

Responsibilities

  • Handling inbound/outbound calls

  • Assisting with internal/external contacts to progress inspections to completion

  • Serve as Looker support on escalated issues

  • Pro actively recruit Lookers in the United States, Canada, United Kingdom by phone/email/social media

  • Identify target audiences with high value for recruitment

  • Update onboarding material and evaluate onboarding material effectiveness

  • Act as a core contributor across the operation to assist where needed to ensure client deliverables are met

  • Serve as a knowledgeable resource for individuals that have questions before, during, or after joining the Looker community

  • Handle corrective action and/or blocking of Lookers from the system when appropriate

  • Moderating social platforms to encourage conversation, remove spam content, respond to questions and assist with customer service questions in a real-time environment

  • Other duties as assigned

Requirements

  • 1-2 years customer service

  • GED or High School Diploma

  • Proficient with Google Docs and Sheets

  • Must be tech savvy to quickly navigate and sort through websites

  • Strong telecommunication marketing skills

  • Ability to take initiative and execute with minimal instructions

  • Be willing to learn new programs and engage in different platforms

  • Thorough understanding of WeGoLook process, cradle to grave

  • Ability to multi-task on multiple platforms, spreadsheets, and interfaces

  • Ability to take initiative and engage with team members and internal/external resources

  • Excellent communication, verbal and written

  • Ability to work independently, and articulate all the facts in hand to engage the proper resources to assist our Lookers

  • Possesses analytical skills needed to solve problems that may come up during a typical work day

  • Full time position

  • Must be able to work 11-8, and on weekends

  • Willing to work extended hours if needed

About Us

WeGoLook operates as an independent subsidiary of Crawford & Company with over 130 employees and 40,000 independent contractors dedicated to operations. WeGoLook is mobile technology company featuring a crowdsourced platform of 36,000+ 'Lookers'; nationwide to complete on-demand field services, including inspections and custom tasking. Our agents, known as Lookers, collect field data, photos, and video via the WeGoLook mobile app and/or complete custom tasking, such as item pickup, delivery, document research and more. WeGoLook specializes in verifying autos, properties, boats, heavy equipment, antiques, electronics, furniture, RV's and other assets. WeGoLook has expanded to international markets, including the United Kingdom, Canada, and Australia with other countries soon to follow.


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Community Coordinator - Wegolook

Expired Job

Crawford & Company