Community Coordinator

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Over the past twenty years, Fandango has built a network of direct-to-consumer digital brands, where 50 million+ fans unite to celebrate their love for movies, TV and streaming. We take pride in serving fans throughout their entertainment journey from content discovery to theatrical moviegoing to watching at home. Our portfolio includes leading online movie ticketer, Fandango, which tickets for more than 31,000 U.S. movie screens; world-renowned entertainment review site, Rotten Tomatoes; and Fandango at Home (previously known as Vudu), the on-demand streaming service offering the industry's best selection of 4K UHD titles and more than 250,000 new release and catalogue movies and next day TV shows.

Job Description

Rotten Tomatoes is seeking a detail-oriented Community Coordinator to provide support to teams that oversee critic and audience communities. The ideal candidate will highly value organization and transparent communication, have administrative experience, and be passionate about inclusion and diversity in film/TV journalism.

RESPONSIBILITIES

• Support annual critic and publication application and vetting process. Aid in the approval and onboarding of newly approved Tomatometer critics and publications.

• Maintain relationships with and respond to a high volume of inquiries for Tomatometer-approved critics and publications by monitoring critic-centric email inboxes. Consistent responsibilities include:

• Assisting with updates to critics' public profiles (adding/removing outlets, adding profile photos, adjusting information such as emails, bios, website links).

• Setting critics up with access to self-submit their professional reviews to RT.

• Responding to basic tech-related questions and reports of site bugs. Report and follow up regarding site issues with Product teams and answering general queries.

• Support preparation for critics' newsletters, including drafting templates and updating copy/layout.

• Assist in planning critic-focused events and educational workshops.

• Assist in overall efforts to increase inclusion and develop relationships with critics on the Tomatometer.

• Moderate a high volume of audience reviews to ensure compliance with code of conduct.

• Identify titles that require team moderation and schedule additional moderation coverage as needed.

• Help support the development, improvement, and maintenance of standards for the security of our online communities.

• Provide ongoing insights and strategic recommendations to continually build community and increase engagement.

Qualifications

Basic Requirements

• Bachelor's Degree, preferably with a focus in film/television, journalism, media or multicultural studies, or equivalent professional experience.

• Superior organizational skills both in approach and execution of work.

• Excellent writing and communication skills.

• Ability to collect and organize data.

• Availability to work nights and weekends as needed.

Desired Characteristics

• Proficiency in office management software, such as Outlook, Excel, Word, Airtable, and/or JIRA/Atlassian.

• Knowledge of and enthusiasm for film and TV criticism and journalism.

• Motivated and resourceful problem-solver.

• Proactive and clear in communicating questions or issues.

Additional Requirements

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $55,000 - $60,000.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.