Community Consultant II - Community

Description

SPS Commerce is growing- We are searching for a Community Consultant II to join our retailer onboarding team. As a Community Consultant II you will serves as a champion of community success, through investment in the on-boarding of the community partner and their trading partner community. You will play an important role in creating a cohesive onboarding experience across all retailers and suppliers.

If you enjoy forging strong working relationships, while solving problems and driving value for customers, then this is the right opportunity for you to use your analytical and project management skills.

This is a hybrid role based out of our MN office.

Does this sound like you?

• Project coordination/management is in your blood. You enjoy working with various stakeholders (both internal and external), owning, and coordinating several moving pieces to create and deliver solutions to customers that help them grow their business.

• Teamwork and collaboration. You help to drive the process of resolving issues using forward-thinking, out of the box solutions- and you are always looking for a way to succeed together.

• You are analytical by nature. Data and process analysis are second nature to you. You use this superpower to formulate recommendations based on your findings.

• You feel accountable for the work you do

• The work you do is completed to the highest standards and you take pride in the output. Every task, big or small, is given the appropriate attention to ensure quality.

• Adaptable is your middle name

• You understand the importance of process and the efficiencies that can be gained however are also able to adapt to changes as they occur. You are open-minded and provide feedback when processes need to be changed to improve performance.

Day-to-Day

The Community Consultant II works as part of an account team responsible for leading and providing recommendations to the buying organization and their community throughout as they on-board to the SPS solution as part of a change management program. As a Community Consultant you will help train our internal community supplier onboarding teams to be experts on the buying organization's requirements that result in a world class experience for their community as they move through the SPS -implementation process. In addition, you will partner with various internal teams throughout the customer journey to ensure the community is adopting the buying organization requirements as quickly as possible for them to realize their value.

• You'll consult with community partners on best practices

• You'll be an expert on all product offerings for both the community and the retailer

• You'll monitor success, identify, and assess risks, and make recommendations to community partners based on data and insight from community

• You'll collaborate cross-functionally across departments to ensure alignment of all partners

• You'll manage expectation internally and externally and make on the spot decisions to drive success of Community partner relationships

• Track progress of implementation project(s), ensure deadlines are met and scheduling issues are resolved

Education and Experience

• Bachelor's degree and a minimum of 2 years of experience in a customer facing role as an account manager, program manager, project manager and/or business analyst

• Strong analytical, problem solving and troubleshooting skills

• Excellent organizational skills and ability to manage multiple projects concurrently

• A balanced mix of skills: driver and facilitator, tactical leader, and doer preferred

• Previous experience interacting and interfacing with C-level customers preferred

• Microsoft Power BI experience preferred

Why Work at SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world's largest retail network, and we don't just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.

Career don't just grow here, they're made here.

EOE including disability/veteran

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

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