Community Coach-Wfs

Res-Care, Inc. Staten Island , NY 10301

Posted 3 months ago

Title: Community Coach-WFS

Job Category: Professional: Clinical

Line of Business: Workforce Services

Branding: ResCare

About this Career Opportunity:

The Community Coach, serves as the point person for partnering with local community-based organizations in order to create an inbound pipeline of job-ready candidates for the Center and to increase community awareness of the City's workforce development system. The Community Coach engages 25 - 40 community partners on a regular basis. The Community Coach works closely with the Manager of Special Initiatives, Account Managers and, other members of the leadership team to promote a business-driven model of job placement. He or she also works with SBS staff and other stakeholders to ensure effective implementation of program processes and policies that directly impact the Community Partners team work and/or general center operations. This position reports to the Manager of Special Initiatives. The Workforce1 Career Center (WF1CC) system operates in coordination with the NYC Department of Small Business Services (SBS) and the New York State Department of Labor (DOL) to provide recruitment, job training and business services through a variety of programs and locations throughout the five boroughs. WF1CCs require the attention of professionals who are able to support major change initiatives, as well as ensure the success of a business-driven system.

  • Ensure a regular program of communication, education and support to Community Partners that keeps the flow of candidates growing in both numbers and quality. Involve other Center departments as appropriate to achieve these goals.

  • Regularly engage with the Community Partner staff at other Workforce1 centers to share best practices and explore opportunities to work together for increased effectiveness and efficiency.

  • Communicate regularly with the Career Advisors and Account Managers about local partners who can provide services to jobseekers with barriers to employment.

  • Hold Community Partner staff to performance expectations through regular formal evaluations and informal feedback

  • Enter and analyze Worksource1 data to ensure that community partner referrals are properly tracked and meet Strategic Operating Plan goals.

  • Strategically facilitate Employer-driven job placements as an active member of the Center's senior leadership team.

  • Work closely with the boroughwide team to develop, document, implement and continually refine a strategic approach to sourcing, engaging and leveraging the strengths of a wide variety of community partner organizations that can provide a steady flow of interview ready job seekers for the majority of the Center's recruitment needs.

  • Work with the Director-Sales & Recruitment to stay informed of jobs in demand and in the pipeline to best match partner referral efforts to ongoing and upcoming job orders.

  • Engage all community partners on a regular basis in one-on-one dialogue about referrals and other programmatic offerings; maintain at least two contacts per organization.

  • Actively stimulate and manage the inbound partner referral process, including, but not limited to, sending Weekly Job Blasts to community partners; running Fast Track orientations; and providing timely feedback (as defined by SBS) to partners on all inbound referrals.

  • Actively search for and engage a wide variety of educational, vocational and social service community partners whose populations can best deliver interview ready job candidates. Strategically target engagement to match the Center's Sales & Recruitment strategy.

  • Serve as the center's community liaison, developing and communicating a deep understanding of the locality through attendance at community and partner events.

  • Identify community partners whose services can be utilized by jobseekers and coordinate with the Assistant Director-Career Advisement to establish an outbound referral process.

Position Requirements

  • At least three (1) years of professional experience in an outreach role, preferably with government, professional or community-based organizations.

  • Strong outreach skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives.

  • Ability to create buy-in and resource allocation outside direct reports.

  • Excellent verbal and written communication and interpersonal skills.

  • Ability to gather and synthesize information from a wide variety of people and sources.

  • Excellent strategic thinking, operations and analytical skills.

  • Proficiency in Microsoft Office with high proficiency in Microsoft Excel.

  • Extensive knowledge and curiosity of New York City neighborhoods and community-based organizations, including the services they provide and the challenges they face.

  • Ability to track and interpret quantitative metrics related to programmatic goals.

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

About Workforce Services

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Community Coach-WFS.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S. Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

Staten Island, NY 10314 USA

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Community Coach-Wfs

Res-Care, Inc.