Community Case Manager

Get ready for something extraordinary! Picture this - You've got 6 weeks of paid time off in your first year, plus 12 days of paid holidays. That's just the beginning of the perks at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification and licensure assistance, and so much more. We also offer benefits for part-time roles!

But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization, to be a part of something bigger, and make meaningful impact in our communities and the lives of the amazing patients we serve.

Here are a few highlights of what working at Vivent Health may offer you:

• Professional Growth: Opportunities for professional development and advancement.

• Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!

• Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.

Working at Vivent Health, you can truly serve the underserved and become an impactful part of their health journey.

Position Purpose

The Community Case Manager provides a wide range of intensive, client-centered services to persons with HIV/AIDS in a variety of settings to expedite access to medical care with the goal of HIV viral suppression, to address medical, psychosocial, and other issues that are barriers to care, and to collaborate with other programs within Vivent Health and with local service providers for the benefit of clients and patients.

Essential Functions

Provide HIV medical case management services, in compliance with Federal, State, and agency standards, to persons living with HIV with the goal of viral suppression, good health outcomes, and overall stability. This includes using professional knowledge and experience to provide the following activities based on the social work model and in compliance with HRSA's Case Management definitions:

• Case management services, according to Ryan White Case Management Standards, through:

• Utilization of the Acuity Index to determine level of need and eligibility for case management

• Performing

• Development and monitoring of Service

• Coordination of services and needed

• Quality consultation, referral, education, and other assistance, regardless of eligibility for case management, and to the extent required to optimize client success in effectively addressing their needs.

• Assessment of benefits and insurance, and provision of assistance to access insurance programs.

• As applicable, direct access to and administration of housing programs and financial assistance to stabilize a client's housing and financial circumstances.

• Maintain appropriate client files and timely documentation of services utilizing electronic health records and case management software such as EPIC, Provide Enterprise, and location-specific software.

• Contribute as an active member of the Social Services Department by participating in staff meetings, client staffing, trainings and workshops, department or agency planning activities, assisting in special projects, and providing support, peer mentoring, and training to co-workers.

• Collaborate extensively with Vivent Health's Pharmacy, Medical, Dental, and Behavioral Health Clinics to ensure that clients obtain appropriate and timely access to needed care, and to maximize adherence to medical treatment plans.

• Work cooperatively with other Vivent Health staff, inform clients of the services available through Vivent Health and in the community, and link clients to them as appropriate. Access to medical care is underscored, as well as providing or assisting with the provision of support services such as client groups, food pantry, housing assistance, holiday gifts, back to school supplies, volunteer services, transportation assistance, and financial assistance.

• Establish and maintain effective working relationships with the appropriate community resources, including those providing HIV testing and health, mental health, and social services to underserved and target populations.

• Participate, dependent on the needs of the location, in Food Pantry operations by providing assistance with food bundling, food distribution, pantry inventory, and other pantry tasks; and in maintaining a functional and professional Vivent Health facility through communication of maintenance needs with the Facilities Manager and landlord.

• Update and maintain a strong working knowledge of HIV/AIDS, treatments, risk reduction techniques, chronic diseases, mental health issues, insurance and benefits, case management and other related issues through self-study and participation in trainings, workshops, and in-services in consultation with supervisor.

• All other duties as assigned by Case Management Supervisor.

Qualifications

• Bachelor's degree from an accredited college or university OR three years of experience.

• Extensive knowledge of medical, social and mental health delivery systems.

• Must have a valid driver's license.

• Willingness to travel within the designated territory and willingness to work evenings and weekends as needed.

• Demonstrated effective written and verbal communication skills, including client-centered communication and assessment skills.

• Ability to establish rapport and maintain effective communication with culturally diverse populations from a wide range of life circumstances and backgrounds.

• Ability to effectively organize work products and files, keep clear records, and manage time well so as to optimize efficiency and productivity.

• Knowledge of and sensitivity to the HIV/AIDS patient population, and/or an eagerness to learn about this community.

• Working knowledge of Spanish language (bilingual) is a plus.

Salary

Starting at $45,000/annually (Depending on Experience)

Public Student Loan Forgiveness

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for - nor forgive - federal student loans; however, our status as a not-for-profit organization under Section 501 c 3, makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements:

https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service