Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Community Banking Complaint Management Specialist

Expired Job

Bb&T Holiday , FL 34690

Posted 5 months ago

Specific information related to the position is outlined below. To apply, click on the button above.

You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help?

Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.

Regular or Temporary:


Language Fluency: English (Required)

Work Shift:
1st shift (United States of America)

Please review the following job description:

Provide full resolution and response to verbal and written client complaints received by the Community Bank from Corporate Compliance (e.g. CEO line), or escalated from Community Bank branches, in a professional and respectful way to ensure regulatory compliance and operational accuracy.

Ensure the delivery of high-quality service and support, providing the highest level of professionalism and the Perfect Client Experience (PCE) with clients both internally and externally. Ultimately, reduce regulatory and reputational risk by ensuring the Community Bank promptly and accurately processes complaints received from clients, federal and state regulatory agencies and other parties.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1.Provide full resolution and response to verbal and written client complaints received by the Community Bank from Corporate Compliance (e.g. CEO line), or escalated from branch, in a professional and respectful way to ensure regulatory compliance and operational accuracy.
2.Ensure all client concerns from the complaint have been adequately addressed in a timely fashion and that proper grammar and professional correspondence is used when communicating with the branches and clients.
3.Execute on the BB&T Mission, Vision and Values and demonstrate PCE in interactions with clients and other parties (e.g. Community Bank branches, regional senior leadership team, lines of business (LOBs), Corporate Compliance) on matters related to the full resolution of complaint investigation and response.
4.Sustain expertise needed to serve as a "super user" for the Complaint Management System. Make certain that accurate information and documentation is collected from Community Bank users (e.g. branch associates, Mortgage Loan Officers) for data aggregation and analysis, management reporting, trending, root cause analysis and recordkeeping.
5.Maintain current professional specialized knowledge of compliance regulations, bank products, Branch Operations Manual policy and procedures and other Community Bank strategies by completing all training applicable to area of expertise.
6.Escalate complaint-related trends and concerns to management, as needed.

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.Associate's degree, or equivalent education and related training
2.Three years of client service experience in financial services industry
3.Excellent client service skills
4.Consistent success in effective problem resolution
5.Ability to appropriately prioritize and organize tasks to meet firm deadlines
6.Ability to function effectively on a team with an off-site manager
7.Strong listening, verbal and written communication skills and good attention to detail
8.Strong interpersonal skills
9.Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
10. Ability to travel, occasionally overnight

Desired Skills:

1.Three years of related experience in complaint resolution in the financial services industry
2.Three years of experience in retail lending-related role in the financial services industry

BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Asset Protection Specialist

Home Depot

Posted 2 months ago

VIEW JOBS 12/7/2018 12:00:00 AM 2019-03-07T00:00 Job Description Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities. Home Depot Holiday FL

Community Banking Complaint Management Specialist

Expired Job