Community Association Manager, Portfolio

Job Overview:

As a Community Association Manager - Portfolio, you'll provide strong leadership and management direction on behalf of the Board of Directors and FirstService Residential. You'll serve as a liaison to assigned communities, enhance communication, enforce legal compliance, and oversee operations of the association and staff management.

This role reports to our Elk Grove Village corporate office.

Your Responsibilities:

• Develop recommendations for community goals and lead action plans to achieve Board objectives.

• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.

• Cultivate relationships with Board members through regular systematic communication (in-person, email, and telephone) to ensure individual client needs are exceeded.

• In partnership with the Board, create and implement the annual working budget. On a monthly basis, monitor and report on the financial position of the association.

• Ensure due diligence for the protection of client's funds, property, and assets against all reasonably foreseeable contingencies or losses.

• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports.  Summarize the priorities of each meeting with appropriate follow up.

• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents.

• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Select and collaborate with external vendor partners to implement programs or improvements.

• Recruit, hire, train, and supervise all community staff in accordance with the documented management plan. Evaluate and make recommendations for efficient and effective support of the community.

• Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.

• In accordance with the Illinois Condo Act and FirstService Residential policies, comply with all codes and regulatory requirements for the property, including assessing and correcting any violations received by various regulatory agencies.

Skills & Qualifications:

• Active Community Association Manager license in the state of Illinois.

• Understanding of physical building management, Condominium law, financial planning, and law affecting property management.

• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.

• Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost-shared for the benefit of the community.

• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.

• Superior oral and written communication skills.

• Portfolio management experience or equivalent professional experience in a related field strongly preferred.

Supervisory Responsibilities:

• Supervise management office and association staff members. Where applicable, association staff may be members of local unions.

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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