Community Associate

Wework Salt Lake City , UT 84101

Posted 1 week ago

Community Associate

About the Role

A Community Associate is the primary point of contact for the community and acts as the "face" of WeWork.

Goals and Objectives

  • Illustrate WeWork's core values and strive to achieve our mission

  • Support the Community Management team to achieve the following:

  • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members

  • Ensure that your building is fully operational and processes are running smoothly

  • Drive growth and promotion of WeWork-provided service offerings

  • Take direction from the Community Lead and the Community Manager to support the Community Team as necessary

Duties and Responsibilities

Greeting /Point of Contact

  • Be the first and last point of contact for your building

  • Cover the front desk during business hours

  • Greet and check-in member guests

  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails

  • Manage We Member check-ins and check-outs

  • Prepare and distribute promotional materials to guests/potential members

  • Answer "walk-up" member and guest questions or refer inquirer to additional resources

Membership Management

  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications

  • Be active on the WeWork member network

  • Solve member-related issues to ensure a cohesive community

Events and Community Management

  • Make posters for events

  • Assist with set-up and breakdown of events, including ordering food and beverages

  • Prepare newsletter

Building Operations and Management

  • Assist with move-ins and move-outs; prepare and distribute member welcome packets

  • Assist with building operations and maintenance to ensure highest level of member experience

  • Fielding and assigning requests submitted through Zendesk

  • Manage keycard activations and bike room access requests where applicable

  • Ensuring the building is clean and well kept

  • Ordering consumables

  • Submit building receipts to the Community Lead and the Community Manager for expense reports

  • Mail and Package responsibilities as needed

  • Identify issues for escalation to the Community Lead and the Community Manager and document accordingly

Experience and Requirements

  • College graduate with a four year degree preferred, but not required

  • Customer service and/or sales experience a plus

  • Must have strong verbal and written communication skills

  • Exceptional organizational and multitasking skills

  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

  • Passion for entrepreneurial communities

  • Passion and understanding for WeWork's mission and values

  • Proficient in basic computer skills

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