Community And Support Manager

Best Doctors Sunnyvale , CA 94085

Posted 3 months ago

Mission to Our Employees:

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Teladoc Health. Above all, Employees will be provided the same concern, respect, values and caring attitude within the organization that they are expected to share with our clients.

What we are looking for:

Teladoc has an exciting position in our Sunnyvale office! We are looking for a self-starter, hard-working, passionate individual to own the communication and relationship with our fast-growing community of members and counselors. This is an all-around versatile position where you get to wear many hats in a nimble environment. Your roles will span over customer service, account management, product, training, and everything that makes our community better!

What you will do:

  • You will be the contact point and liaison for both members and counselors.

  • You will use email, phone and IM to assist our users by resolving day-to-day issues, ensuring high level of service, providing outstanding support and improving their experience.

  • You will recruit, interview, credential, onboard, and train new counselors who join us.

  • You will proactively outreach and maintain productive communications with members and counselors to get feedback, improve satisfaction, and prevent churn.

  • You will assist and take part in recruiting talented team members to the company.

  • You will initiate, own, coordinate and be responsible for special projects that involve counselors or other third parties.

  • You will help our product and service get better by funneling users' feedback, issues and requests into the product's roadmap.

  • You will take part in marketing, PR, and brand awareness initiatives.

  • You will take part in the product's QA - performing regular and initiated testing to the product's performance, features and functionality.

  • You will handle general administrative work when needed.

Requirements:

  • Graduate Degree in counseling, psychology or social work.

  • Ability and willingness for occasional work over weekends.

  • Tech-savvy, ability to grasp, operate and master complicated computer systems.

  • Ambitious, hardworking, execution-oriented, eager to get results and succeed.

  • Analytical and very metrics driven.

  • Excellent communication - oral and written.

  • Ability to present and convey ideas clearly and confidently.

  • Time management and organizational skills.

  • Curiosity about everything.

Company Benefits:

  • Very competitive salary & equity compensation.

  • Excellent health, dental, vision coverage.

  • 401k benefits with employer matching contribution; immediately vested.

  • Awesome people to work with.

  • Becoming a part of a movement in telemedicine and building something that matters.

For a more detailed look at our company and values, visit our website at https://teladochealth.com/en/about/

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


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Community And Support Manager

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