Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Communications / Voip Customer Support Consultant

Expired Job

Amerit Consulting Davis , CA 95616

Posted 3 months ago

Company Overview:

Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

Our client, a comprehensive doctoral research university with a medical program, veterinary program, and very high research activity is widely known for specialties in agriculture, viticulture and enology, the biological sciences and veterinary medicine seeks accomplished Communications / VOIP Customer Support Consultant.

Candidate must be authorized to work in USA without requiring sponsorship

Assist with customer questions and service for the VoIP rollout. The deployment of CISCO VoIP will require extensive customer support in gathering customer site information.
These positions are responsible for interacting with customers to facilitate data collection, planning, scheduling, and organizing client conversions from the legacy telephone system to a Cisco VoIP system. This position works closely with the VoIP Project Manager to interview, educate, train and assist customers with the conversion to VoIP.
70% Customer Support for Voice over IP (VoIP) Conversion: Consult with customers on use of Cisco VoIP communication services including: Call center applications, Voice mail and Automated Attendants, business office telephone configurations, softphone configurations, Moves-Adds-Changes, and network jack installations. Analyze needs and recommend service configurations for customers. Participate in Customer Cutover Coordination meetings with the client, project team members, and key stakeholders. Attend project update meetings, coordinate timelines and scope changes, resolve customer coordination issues, and provide current status of customer VoIP conversion efforts. Analyze and clarify customer voice service requirements and accompanying infrastructure wiring requirements to ensure a smooth transition to VoIP services. Maintain regular communications with clients to assure accurate and timely migration of services. Analyze voice service data imports to validate correct information. Train customers on the use of VoIP services and applications. Update voice service configuration information in Cisco Call Manager to make data and service corrections as needed. Provide post cutover customer support.
20% Fulfill Customer Service Orders: Enter service orders into tele management system and coordinate installation and service schedules. Implement Move-Adds-Changes in coordination with Line Assigners. Work closely with service team to assure proper implementation of customer service requests. Monitor completion of work and assure customer satisfaction. Participate in service assessment and delivery/installations as needed. Provide customer training on all voice services. Analyze complex voice, video, and data network trouble calls that may require in-depth problem resolution. Assure customer satisfaction with final solution. Independently analyze user requests from department and contractors relating to customer service. Determine nature of the request, the priority, coordinate requests and follow up with customer. Serve as point of contact. Analyze customer requests for CR services and insure appropriate turnaround times.
10% Ancillary

Provide customer insight in the analysis of VoIP products and services. Work with others to develop new services and products. Analyze discrepancy reports and make corrections to data entry. Recommend changes to business processes. Assist departmental efforts to find, analyze and correct database discrepancies. Assist in providing subject matter expertise in developing, documenting and implementing process changes for MAC work in voice, data and video.

Experience and knowledge of CISCO Voice over IP systems and configurations.
Project coordination skills and ability to manage multiple projects of varying complexity and scope.
Knowledge of voice services including vertical feature sets, multi-line configuration and voicemail services.
Knowledge of telecommunications terminology and applications.
Knowledge of general communication infrastructure requirements for voice equipment. Excellent customer service skills.

Knowledge of Nortel SL-100 feature sets and customer facing services. Knowledge of Cisco Voice over IP feature sets and customer facing services.

I'd love to talk to you if you think this position is right up your alley.

If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. We're driven, people driven.

Satwinder Singh
Lead Technical Recruiter

NOTE: Candidates that are offered a position are required to pass pre-employment background screening. Qualified candidates with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Customer Service, VOIP
6 months

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service/Trainer

University Of California

Posted 3 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 Reporting to the Help Desk Manager, responsible for developing and implementing a comprehensive training plan for all Advancement Services-supported systems. This plan will include designing training materials, conducting classes, creating and maintaining policies and procedures, and the maintenance of existing system resources. Provide tier 1 Help Desk and user support services including testing new software and versions of existing software. Physical Demands: * Sit and work in front of a personal computer for extended periods of time. * Operate computer equipment in close quarters. Work Environment: UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Additional information and specifics regarding the policy are available at Background Check Required: This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks. Yes Qualifications Minimum Qualifications: Understanding of Adult Learning and training plans and curriculum development and delivery. Significant experience in user training in 1:1, small group, and large group settings. Familiarity with training delivery via remote session, live presentation, or pre-recorded material. Skills in statistical and data analysis to sample and test existing databases, determine error and establish minimum quality standards. Skills to summarize and effectively present information to constituents. Written communication skills to compose, edit, and document complex technical processes, including issues and their resolution. Skill in developing clear, concise, and logical course outlines, training materials, analytical reports, proposals, newsletter articles, and announcements using various media. Oral communication skills to speak effectively in one-on-one, small group, classroom or lab environments with people having a wide range of computer literacy. Skills to conduct training sessions on a wide variety of software and systems applications. Skills to clarify conceptual issues and policy matters. Knowledge and understanding of data update procedures sufficient to analyze and evaluate system design specifications and prototypes, recommend effective data maintenance, and update mechanisms and functions. Skills to review and learn new software products quickly in order to create lesson plans and manuals, deliver training, and provide feedback for future program revisions and enhancements. Skills to trace, isolate, debug, and solve problems affecting a database management system. Skills to identify sources to search for missing data elements. Knowledge of Microsoft Office Suite include Excel and Access. Customer service experience. Knowledge and experience in the principles of customer service and support in technology-related areas. Experience completing complex projects, using independent judgments and skills to troubleshoot problems quickly and effectively. Skills to accept general directions and translate them into concrete plans to achieve defined goals. Organizational skills to determine workload priorities and set timetables to meet deadlines, goals, and objectives; skills to work independently using sound judgment. Experience working with a culturally diverse workforce and constituency. Skill to exercise diplomacy in dealing with others and establish and maintain cooperative working relationships. Experience in the principles of customer service and support in technology-related areas including skills in client interaction through written and verbal communication. Applied knowledge of screen capturing software such as Camtasia. Experience in website update and maintenance. Knowledge of ITIL best practices. Preferred Qualifications: Knowledge of large database structure and system interfaces (i.e Oracle, PL/SQL, Advance Web, Michelangelo, and Reeher). ITIL Certification. Experience in iModules, Michelangelo, Reeher, Ellucian Advance, and Microsoft PowerBI. Experience in a Higher Education or not-for-profit fundraising environment. Knowledge of ticket tracking system (ServiceNow). Ability to self motivate to initiate and follow through on tasks despite a heavy workload, frequent interruptions, and/or distractions. Ability to troubleshoot basic computer/ internet browser issues. University Of California Davis CA

Communications / Voip Customer Support Consultant

Expired Job

Amerit Consulting