Communications Technician (Police Dispatch)

Job Summary

Want to do meaningful work that has a real impact on the community? Please come join the Parker Police Department as a Communications Technician. Our mission is to maintain a friendly, hometown atmosphere. We place a premium on teamwork and participation, while encouraging creativity and individual initiative. We believe that through collaboration, leadership can occur at all levels. We take our commitments seriously and strive to reach positive solutions. Whether you are joining us for three years or twenty, you will have the opportunity to grow your career with us. We offer training courses and work diligently with our team members to enhance their skill sets to progress their careers. We would be honored to have you join the Town of Parker family!

Under general supervision, this position is the first point of contact through emergent and non-emergent calls for public safety service within the appropriate jurisdiction. By way of collecting pertinent information through active listening and problem solving, this position works to ensure the safety of law enforcement personnel and the community by dispatching police and other emergency services to incidents.

• This position performs duties deemed to be safety sensitive. Employees holding this position participate in pre-employment and random drug testing under Town's policies*

NOTE: This is a continuous posting and may close at any time with or without notice.

Examples of Essential Duties

Examples of Essential Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties. The below list is intended to be illustrative of the responsibilities of this position and is not all encompassing. This job description does not constitute an employment agreement and the Town may change these duties at any time.

• Answers emergent and non-emergent phone calls.

• Assesses the nature of incoming phone calls and dispatches appropriate police and other emergency services to the scene of an incident.

• Utilizes radios to communicate with law enforcement personnel.

• Documents incident details quickly and accurately to establish incident urgency, categorizing the incident type, and obtaining the proper help for the caller.

• Interprets caller location by using geographic knowledge, tools, and location tracking capabilities when available.

• Processes checks for wanted persons, vehicle license plates, registration, driver's license validity and criminal history as requested by field units.

• Performs various administrative tasks to include operating and monitoring CCIC/NCIC terminal, faxing information, researching records management systems and calling for additional services as requested by field units.

• Operates a sophisticated workstation comprised of multiple computer systems, computer-aided dispatch (CAD) software and geographical information systems (GIS), state and federal clearinghouses, call handling including teletypewriter (TTY) and text-to-911 sessions, as well as communications systems such as radio dispatch consoles and recording systems with speed and accuracy.

• Monitors departmental alarms and security cameras and responds appropriately, including prisoner monitoring by way of security cameras.

• Establishes and maintains cooperative and professional working relationships with co-workers, supervisors, representatives from other departments, and other emergency services agencies.

• Performs other related duties as assigned.

NOTE: A list of disqualifiers for this position MUST be read prior to applying for this position and can be viewed at www.ParkerOnline.org/PoliceEmploymentDisqualifiers. Be sure to select the 'Civilian Non-Driving Position Applicant Disqualifiers' option for the correct list.

Minimum Qualifications

Minimum Qualifications

The requirements listed below are representative of the education, experience, certification and/or licensure required. An equivalent combination of education and experience to perform the essential duties and meet the necessary employment standards may be considered.

Must be 18 years of age or older and possess a high school diploma or G.E.D. equivalent.

Two (2) years of increasingly responsible related experience to provide the necessary knowledge, skills, and abilities.

Two (2) years call taking or emergency dispatch experience preferred.

Employment Standards

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Skill in the operation of office, dispatch or other unique equipment.

• Skill in verbal and written communication to effectively communicate with a broad range of people.

• Skill in learning geography and street systems to assist field employees and citizens.

• Skill in using judgment and decision-making skills to rapidly evaluate situations, establish priorities, resolve matters, and pass on information, as needed.

• Ability to handle multiple tasks simultaneously while maintaining a calm demeanor, under pressure, chaotic and stressful circumstances, in emergency and stressful situations while having multiple conversations and frequently noisy environments.

• Ability to prioritize multiple events based on available resources using logic, critical thinking, and reasoning to reach conclusions and solve problems.

• Ability to use training and policies to screen requests for emergency services; answering them professionally, recognizing if a call is received from telephone, text, video, or an automated data feed.

• Ability to adhere to policy and procedure requirements that are stringent, rigorous, and unwavering, including confidentiality of information and trustworthiness while dealing with sensitive information.

• Ability to operate highly technical computer applications.

• Ability to function effectively and to take appropriate action in emergency situations.

• Ability to work with minimal supervision.

• Ability to understand and be understood when using a telephone or radio headset.

• Ability to demonstrate clear and effective communications with active listening, call control, judgment, respect, and empathy with callers that range from calm to panicked.

• Ability to follow instructions, spell correctly, write clearly, remember names, numbers, and locations accurately.

• Ability to pass a pre-employment background check including but not limited to: drug screen, criminal history search, credit check and polygraph examination.

Additional Information

This is a continuous posting may close at any time with or without notice.

Salary for this position is dependent on experience and qualifications.

Work hours will vary. Shift work required. Days, evenings, weekend and holiday hours will be required.

Continuous Timeline: (subject to change)

• Applications will be reviewed by Communications Management Staff as received and testing emails will be sent upon application approval.

• Interviews: Conducted once per month. Candidates will be notified via phone, text or email regarding interview times/dates.

• Chief Interviews & Backgrounds: On-going

• Candidates eligible to test will receive a link to the Criticall testing software. This link will be from ONLINETESTING@TESTGENIUS.COM so please be sure to check your spam/junk folder. Please note that this testing will be done by using personal computer equipment on the candidates own time. It will be at the discretion of the Communications Manager if in-person testing times will be offered.*

The full salary range for this position is: $29.91 - $41.87 per hour.

Working Conditions

The working conditions described below are representative of those an employee generally encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties.

Tools & Equipment

Requires frequent use of general office equipment including but not limited to Personal computer, word processing software, database software, custom dispatch and records programs, telephone, call logging equipment, copy machine, base radio, portable radio, pager systems, calculator, switchboard, and computer aided dispatch systems.

Physical Demands

Requires regular sitting and talking. Requires occasional standing, walking, handling, feeling or operating objects, stooping, kneeling, crouching, or crawling or reaching with hands and arms, climbing and balancing. Requires rare physical activity with lifting, up to twenty (20) pounds.

Must be able to hear the phone and audible signals from equipment. Hearing must be sufficient to use telephone and radio headset. Must have the ability to actively listen to callers for an understanding of their needs and situations. Must have the ability to focus on a single source of auditory information in the presence of other distracting noises. Must be able to detect and discriminate among sounds that vary in a broad range of pitch and volume.

Specific vision abilities required by this job include close and distance vision acuity and the ability to adjust his or her focus, allowing a broad field of vision.

Environment

Work is primarily performed in a climate-controlled office environment. The noise level in this environment is usually quiet to moderate.

You may enroll in the Town of Parker benefits if you are classified as a full-time employee and have completed the eligibility waiting period of 30 days. Coverage will begin the first of the month following 30 days of employment. The generous benefits package includes: medical insurance, dental insurance, vision insurance, short-term disability insurance, long-term disability insurance, life and AD&D insurance, voluntary term life insurance, 401(a) retirement plan, 457 retirement plan, holiday pay, vacation, sick leave, educational assistance program, employee assistance program and a family membership to the Parker Recreation Center and/or Field House. Benefits are subject to the terms and conditions of those plans and the summary plan descriptions, which are subject to annual budget and appropriations by Town Council.

01

Are you 18 years of age or older?

• Yes

• No

02

Do you have a high school diploma or GED equivalent?

• Yes

• No

03

Do you have the ability to type 35 words per minute with 90% accurately?

• Yes

• No

04

Please indicate your marijuana usage. NOTE: Usage is viewed based on time of application submittal.

• Never used

• Used more than 3 years ago

• Used less than 3 years but more than 1 year (you will be asked about this during interview phases)

• Used within last 12 months

05

Have you ever been subject to disciplinary action in current or previous jobs? (This question will not automatically disqualify you from the process, however, you are encouraged to compile all discipline/documentation as you will be asked about it in an interview should you move forward in the application process)

• Yes

• No

06

Have you ever been terminated from employment or resigned in lieu of termination from employment? (This question will not automatically disqualify you from the testing process, however, you may be asked about it in an interview)

• Yes

• No

07

By selecting 'Yes' below, I attest that I have carefully read and fully understand the criteria that will disqualify me from consideration for employment with the Town of Parker's Police Department and I am eligible to apply. Disqualification information is available on the employment page of the Town of Parker website www.parkeronline.org under the 'Police Department Employment Disqualifiers' link.

• Yes

• No

Required Question

Agency The Town of Parker

Address 20120 E Mainstreet

Parker, Colorado, 80138

Phone 303-805-3329

Website http://www.parkeronline.org