Communications Specialist

Department- Public Safety

Part-time, Under 17.5 hours per week

Hourly Rate- $22.55 an hour

Schedule- Hours will fall between 8:00 am- 4:00 pm, Monday through Friday

Position Summary:

The Communications Specialist is a member of the Public Safety Department at SUNY Ulster and reports to the Assistant Director of Public Safety and Health Services. The Communications Specialist is responsible for the accuracy, integrity, and efficiency of receiving and dispatching of messages.

Typical Work Activities:

The typical work activities listed below, while providing representative examples of the variety of work assignments in the title do not describe any individual position. Incumbents in this title may perform some or all of the following, as well as other related activities not described.

• Answers telephone calls on emergency and non-emergency phone lines.

• Receives emergency calls from the public.

• Performs data entry while speaking on the radio or telephone.

• Dispatches SUNY Ulster Public safety to citizen complaints and emergencies throughout SUNY Ulster Stone Ridge Campus and Mary's Ave campus.

• Provides Emergency Medical Dispatch pre-arrival instructions; Relays important information to law enforcement agencies, emergency medical services, etc.

• Assists to defuse and calm potentially violent situations.

• Performs routine clerical tasks such as typing and filing.

• Performs clerical tasks using computerized database.

• Notifies other personnel as needed.

• Maintains continuous log of all radio and telephone communications.

• Maintains log of complaints received and equipment dispatched.

• May operate NYSPIN computer system in accordance with established policies.

• May operate the CAD or other Geographic Information System in accordance with established policies.

• Monitor automatic burglary, CCTV, robbery and fire alarms.

• Reports defective equipment for immediate repair.

• Maintains a neat and orderly communications room.

• Maintains records of all fire and emergency equipment in the county and logs any equipment in and out of service.

• Operates civil defense warning system and activates all sirens in county in case of alert; Receives and relays intra-county mutual aid calls.

Full Performance Knowledge, Skills, Abilities and Personal Characteristics:

• Thorough knowledge of the geography of the municipality

• Good knowledge of the operating principal of two-way radio communications.

• Working knowledge of logistics of medical emergencies, police emergencies, and firefighting.

• Ability to operate various radio equipment

• Ability to think clearly and act quickly in various situations.

• Ability to direct emergency services through the quickest and safest route.

• Ability to remain calm in stressful situations.

• Ability to establish and maintain effective working relationships with others.

• Ability to follow oral and written instructions.

• Ability to write legibly and prepare brief, but accurate reports.

• Clerical aptitude; mental alertness; clear speaking voice; tact and courtesy; physical condition commensurate with the demands of the position.

Minimum Qualifications:

• Successful completion of a training program as an Emergency Services Dispatcher;

• Graduation from high school or possession of a high school equivalency diploma and 3 years full-time paid experience or its' part-time/ volunteer equivalent in the operation of two-way radios in police, fire or ambulance services or related work.

And

• A commitment to SUNY Ulster's Diversity, Equity, and Inclusion Mission, Goals and Objectives of providing quality programs and services for a culturally, socio-economically, ethnically, and academically diverse community; qualities to work effectively and with sensitivity in a multicultural environment; awareness of and commitment to the needs of nontraditional and/or re-entry students and individuals with diverse abilities and interests.

Application Process:

The position is open until filled. However, to ensure consideration, application materials should be received by 4:00 pm on January 1, 2024 to be given priority consideration. SUNY Ulster reserves the right to close, continue, cancel, postpone or restart the recruitment at any time.

Applicants must submit the following materials to be considered for the position:

• Cover Letter/ letter of interest

• Resume

• Contact information for three references

To apply for the position, please visit the application page at Application for Communications Specialist

Please submit only materials requested. All documents included in your application file become the property of the College. Applicants who fail to submit all required materials will not be considered.

We invite you to be part of a dedicated community of learners in a department that puts students first. Please go to www.sunyulster.edu for additional campus community information.

SUNY Ulster is an Affirmative Action/Equal Opportunity Employer. The College encourages applications from all qualified applicants. Applicants who are protected under the Americans with Disabilities Act and who, due to a disability, require accommodations for completing the application process, testing (if required for the position), or the interview, should notify the Human Resources Office 10 working days before the accommodation is required.

Neither the smoking of tobacco (nor other substances) nor the use of electronic vaporizers is permitted on the campus grounds.

SUNY Ulster does not reimburse applicants for travel, lodging or any other costs incurred by applicant to attend interviews. All interviewing costs incurred will be the responsibility of the applicant. Meeting the minimum qualifications does not guarantee an interview.