University Of Pennsylvania Health System Philadelphia , PA 19107
Penn STAR Flight
The Communications Specialist is an individual who functions with minimal supervision in a fast paced flight and ground communications center. This individual must have the ability to remain calm in stressful situations.
This individual must possess a clear, strong speaking voice and strong medical terminology. Computer entry experience and good typing skills are essential. The ability to multi-task, the need to efficiently collect key data points from a variety of information sources to ensure accurate response is mandatory.
Receives and coordinates emergent and non-emergent telephone requests for patient transport via helicopter, or ground transport while demonstrating excellent customer service skills.
Responsible for the assignment and dispatch of the most appropriate air or ground medical transport assets to best service the requestors needs. Serves as the primary connection between PennSTAR Flight crew members and the resources they require to complete their mission.
Serves as the central hub for cross-functional communications support between the aviation, clinical, maintenance and administrative departments to coordinate their services to insure PennSTAR Flight always provides customer-oriented, high quality and safe medical transportation.