Communications Specialist III - 911 Dispatcher

JOB SUMMARY:

Receives and interprets information through telecommunication equipment. Dispatches the information received verbally to personnel within the Police, Fire and Emergency Medical Services of Clemson University. Performs fire and medical assistance to the City of Clemson, campus and surrounding counties. Performs other duties as assigned.

JOB DUTIES:

40%

• Essential

• Dispatch Communications: Answer all emergency and non-emergency telephone lines, obtains and records pertinent information in the Computer Aided Dispatch (CAD) system regarding the nature and urgency of the situation. Determines appropriate response and expeditiously alerts responding emergency response units (Police, Fire or EMS) via radio and/or telephone. Dispatches and directs officers promptly to emergency, fire and medical locations. Dispatches Parking Enforcement Officer to parking complaints. Ability to work flexible schedules - day and/or night, rotating shifts, holidays, weekends, special events - based on the needs of the department.

15%

• Essential

• System Administration: Operates the National Crime Information Center (NCIC) application to obtain information of drivers registration, vehicle registration, boats, guns, articles, missing person, unidentified person, South Carolina Department of Motor Vehicle Information, wanted person, warrants, criminal history checks on suspects; FAA Air Tracing, STORM-Hurricane Tracking. Enters, modifies, clears, cancels, and queries records to all of the above transactions. Adheres to the 10 minute ''Hit Confirmation" messages. Obtains and remains certified within the first six

months of employment.

15%

• Essential

• Equipment Monitoring: Monitors an assortment of CCTV's, observing unusual activities occurring in certain areas of campus and dispatching officers as required. Monitors burglar alarms, fire alarms, local law enforcement channels, hazardous waste information, Clemson University CU Safe Alert (Rave Mass Notification System) and SkyGuard Weather System via on-line notification. Dispatches officers as required.

15%

• Essential

• Documentation: Maintains documentation on Facility and Housing maintenance requests, as well as entering a work order online for the issue. Issues guests temporary parking passes and visitor parking passes per Parking and Transportation Services guidelines. Accepts parking fines after business hours. Documents key sign in and out for campus buildings and vehicles. Answers and dispatches safety escort calls for service. Enters lost and found items into system database, as well as contacting owner of the property.

15%

• Essential

• Technical Skills: Possesses the necessary knowledge to effectively operate the Computer Aided Dispatch {CAD) system, multi-line telephone system, multi-channel radio console and other equipment within the Communications Center. Types using a computer keyboard.

MINIMUM REQUIREMENTS:

Education

• High School or Equivalent

• 1+ years work experience

Work Exp 1+ years

Must pass a background investigation. SLED NCIC and SCCJA Basic 911 Certification required within 6 months of employment.

PREFERRED REQUIREMENTS:

Education

• 1st Associate's Degree

RESPONSIBILITIES

JOB KNOWLEDGE

Firm Job Knowledge

• Firm working knowledge of concepts, practices and procedures and ability to use in varied situations

SUPERVISORY RESPONSIBILITIES

No Supervisory Duties

• Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES

No Budget Responsibilities

• No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

5%

• Stand for prolonged period

80%

• Sit (stationary position) for prolonged period

10% - Walk or move about

20% - Use hands or feet to operate or handle machinery, equipment, etc

10% - Position self to accomplish task (i.e. stoop, kneel, crawl)

100% - Communicate, converse, give direction, express oneself

75% - Recognize or inspect visually

5% - Move, transport, raise or lower

50%

• Extends hands or arms in any direction

100% - Perceive, observe, clarity of vision

WORKING CONDITIONS:

10%

• Noise

5% - Overnight Travel

WORK SCHEDULE:

Standard Hrs: 40; Anticipated salary range ($ 31,561.00 - $ 44,421.00)

Base Salary Range: Uncertified: $38,200.00

Certified: $41,680.00 - $44,421.00

CUPD Officers Shift Supplements:

Day Shift 12-hour Certified TCO $2,088.00 per year

Night Shift 12-hour Certified TCO $4,176.00 per year

ESSENTIAL PERSONNEL LEVEL

Normal Operations

Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

JOB LOCATION:

Clemson, SC

APPLICATION DEADLINE:

Posting will remain open until filled with consideration of applications beginning immediately.

MILITARY AND VETERAN:

MILITARY EQUIVALENCY:

Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

VETERAN PREFERENCE:

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.

To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.

CLOSING STATEMENT:

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.

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