Communications Specialist

Position Summary:

Community Care Plan, the health plan with a heart, is a hospital-owned Provider Service Network for members enrolled in Medicaid, Florida Healthy Kids, sponsored programs, and self-insured employee health plans. At Community Care Plan ("CCP"), we strive every day to promote healthier communities and be the driving force to ensure that every community has access to high quality affordable healthcare.

The Communications Specialist is a professional dedicated to advancing CCP's mission by increasing the engagement of employees and the general public by creating meaningful content and interactions both internally and externally.

This position will support the Director of Communications and Marketing in planning, developing, managing, and ensuring successful implementation of communication and engagement strategies and tactics.

Essential Duties and Responsibilities:

• Design and edit internal communications, including announcements, presentations, business cards, memos, and training materials.

• Print and Online Communication Materials

• Web Site Management and Content Development

• Emails

• Employee Intranet

• Newsletters

• Articles

• Corporate Collateral

• Presentations

• Speeches

• Training Materials

• Provide support for internal departments to create and enhance the layout of manuals, newsletters, notices, etc.

• Create and review ServiceNow tickets to update intranet and website updates.

• Provide consistent, high-quality professional communications expertise to maintain outstanding customer service and productive relationships with all internal customers and external clients.

• Support the development and implementation of best-in-class communication and engagement strategies and tactics to support cross-company knowledge sharing and other key strategic activities.

• Consistently meet and exceed assigned goals and objectives, as well as complete assigned projects on time, to high standards and within budget.

• Work with managers, employees, and clients to measure the success of CCP communications program and realigning strategy and programs to increase engagement.

Skills and Abilities:

• Experience in PowerPoint, Publisher, InDesign, and Canva preferred with the ability to create both print and electronic media representative of Community Care Plan.

• Outstanding organizational and time management skills: proven abilities to manage multiple, often complex, and sometimes competing, objectives, goals, and other priorities to effective and efficient conclusion

• Outstanding partnering and collaboration skills: has exceptionally strong and highly effective working relationships with internal and external partners/stakeholders.

• High level of attention to detail

• Ability to influence others with a collaborative, positive approach

• Presentation skills

• Oral and written communication skills

• Professionalism

Work Schedule:

As a continued effort to provide a safe and productive work environment, Community Care Plan is currently following a hybrid work schedule. Staff are able to work from home 3 days a week and will report to the office 2 days a week.

*The company reserves the right to change the work schedules based on the company needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Qualifications

• Bachelor's degree in Communications, Marketing, or related field

• Three to five years of experience in communications, marketing, and/or social media

• Experience supporting efforts that build and nurture a strong organizational culture, preferably

• Experience developing and distributing innovative communication content

• Working understanding and experience with digital and social media

• Proven track record for meeting or exceeding objectives and goals

• Outstanding communications and presentation skills; with particular emphasis on business writing skills and active listening (proven ability to communicate effectively and efficiently with various cross-functional partners, stakeholders, and senior management)

• Professional maturity, confidence and competence. Knows how to summarize and communicate the key points and business case for others to make important business decisions effectively and expeditiously

• Considerable comfort, confidence and competence when interacting with senior management and other executive-level leaders