Communications Specialist

PURPOSE

The Communications Specialist is responsible for developing and executing strategic communications aligned with the company strategy. This includes crafting communications content across various platforms, including company emails, website, newsletters, intranet posts, digital signage, TEAMS & internal company videos, presentations, and company video scripts to inform and engage internal audiences. This role will also support the planning and executing of external communications and events to promote the company's image and initiatives while working with internal and external stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and implement strategic communications designed to support the company's goals and objectives.

• Create internal and external communications, ensuring consistent messaging and brand image.

• Collaborate cross functionally to gather information and ensure accurate and timely communication.

• Utilize analytics to optimize efficacy of communications.

• Strategic communications planning, execution and measurement: including collaboratively maintaining master communications calendar, using the appropriate tools to create and distribute communications via email, intranet, digital signage and other channels in a timely manner.

• Content creation:

• Create compelling and effective written content for the company intranet, newsletters, website, leader presentations, employee emails and company video scripts.

• Media relations:

• Monitor media inquiries and coordinate with team to ensure that requests receive appropriate and timely response.

• Build relationships:

• Build cross-functional working relationships with key stakeholders, such as employees and company leaders.

• Collaborate with others:

• Collaborate with the marketing team, vendors, leadership and other departments to support the achievement of individual and company goals.

• Other duties as assigned by manager.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree in Communications, Public Relations, Journalism or a related field.
• Two (2) years or more experience in communications strategy and development or a related field or equivalent combination of education and experience.
• Working knowledge and experience with an internal email platform such as Contact Monkey, Staffbase, Workshop or similar.
• Photoshop, InDesign and/or graphic design applications experience.
• Video editing/ video editing software experience is a plus
• Bilingual (Spanish) is a plus

COMPETENCIES

• Understanding of corporate communication principles (executive, internal & external).
• Excellent and professional verbal and written communication with the ability to communicate with all levels within the company.
• Strong interpersonal skills, with the ability to develop positive working relationships and build consensus within the team and cross-functionally.
• Creative, yet strategic, thinker capable of developing innovative communication solutions.
• Excellent writing, editing and proofreading skills, with attention to detail and accuracy.
• Strong organizational and project management skills.
• Capability to work as a team player and independently within a fast-paced environment.
• Ability to handle confidential information with utmost integrity and discretion.
• Agility to adapt in evolving situations and ability to work quickly when conditions warrant.
• Proficiency with Microsoft Office - Outlook, PowerPoint and Microsoft Excel required.
• Proficient in writing marketing communications; ability to deliver creative and innovative thoughts.
• Ability to operate independently under solid pressure and meet tight deadlines.
• Be able to multi-task, have strong communication skills and business knowledge.
• Effective time management and organizational skills.
• Familiar with SharePoint or similar company intranet
• PowerPoint presentation design
• Power BI knowledge

BFS COMPETENCIES

• Results Driven

• Holds self and others accountable.

• Communicates and sets clear goals with plans to deliver.

• Manages competing priorities effectively.

• Demonstrates appropriate urgency.

• Drives to exceed expectations in alignment with our BFS SPICE values.

• Embraces and follows best practices.

• Demonstrates self-starter, can-do attitude.

• Strategic Thinking and Decision Making

• Leverages resources and teams around them to solve problems and create mutually beneficial outcomes.

• Demonstrates willingness and courage to make tough decisions in a timely manner.

• Balances short-and-long term priorities

• Demonstrates proactive versus reactive thinking.

• Asks questions to identify root cause and analyze situations more accurately.

• Servant Leadership

• Demonstrates humility by putting others first.

• Builds trust-based relationships.

• Leads by example with kindness and respect.

• Collaborates well across all areas of the business.

• Advocates for others

• Actively listens to understand the meaning and intent of what the other person is communicating.

• Demonstrates authenticity and encourages others to do the same.

• Emotional Intelligence

• Demonstrates situational awareness - knows when and how to adjust leadership style in different situations.

• Demonstrates self-awareness - understands strengths and weaknesses.

• Demonstrates empathy - puts themselves in other's shoes.

• Growth Mindset

• Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes.

• Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure.

• Thinks like an owner with an entrepreneurial spirit.

• Demonstrates and encourages intellectual curiosity.

• Continuous learner; seeks opportunities and knowledge for personal and professional growth.

• Sees possibilities over problems - actively seeks solutions.

• Innovation

• Encourages out-of-the box thinking to create new ways of doing things.

• Continuously seeks to improve and simplify pain points in the business.

• Anticipates, embraces, and leads change.

• Develops and executes breakthrough strategies.

• Integrity

• Does the right thing even under challenging circumstances

• Communicates with honesty.

• Consistently treats others fairly and equitably.

• Demonstrates reliability and does what they say they will do.

• Conducts tough conversations and delivers difficult messages with kindness and respect.

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is in an office setting and generally sedentary with physical effort associated with using a computer, but may involve walking or standing for brief periods of time.
• May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds.
• Occasional travel may be required.

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