Communications Specialist - Brokerage Ops

Td Ameritrade Omaha , NE 68102

Posted 11 months ago

Role:

Specialists have a basic understanding of our business strategy namely our purpose, the industry we compete in, and our core strategic goals. You are working to build internal networks of people across the organization who can help you build upon your foundational knowledge to become a more proficient communicator and business partner. At the same time, you are also working with team members to build a basic understanding of the various channels we use to communicate, our target audiences, and how we measure the effectiveness of our communications.

As a Specialist, you have an active role in developing content for very specific business purposes. You can put together basic action plans for your work, including check lists, delivery times, and when/how to follow up on deliverables. You manage your time effectively, balancing high-priority items with other requests and tasks. And, you take direction and feedback from managers and other leaders, following up regularly on assignments. You take ownership of all copy that crosses your desk, eliminating all typos and fact-checking content for accuracy and attribution.

The client group this position will support is Brokerage Operations. As a business unit, Brokerage Operations is responsible for back office and clearing functions of our business. They service client accounts across a variety of needs, including to:

  • Facilitate internal and external transfers of money and securities

  • Support, process and settle trades for all product lines

  • Ensure client accounts are correct so they can act on the best possible information

  • Create statements and provide tax documentation

Responsibilities:

  • Draft and edit communications such as announcements, talking points, Q&A's, articles and other content supporting business initiatives, announcements, and activities

  • Publish/post announcements, content and other related communications to targeted employee groups as required by communications plans or leadership requests

  • Work in collaboration with Communications peers and business peers/partners to execute on communications plans.

  • Assist in content development and coordination for internal town halls or strategic planning meetings as part of a collaborative planning effort. Duties may include assisting in presentation design, or drafting leadership talking points, follow-up communications or feedback surveys, as well as coordinating event logistics.

Requirements:

  • 4 year college degree or equivalent experience

  • 1-3 years of total experience

  • Demonstrated writing and editing skills in all media (Visual, Print, Digital, etc.) Understanding of AP Style

  • Basic understanding of the various channels used to communicate, target audiences, and how to measure communications effectiveness

  • Ability to utilize superior interpersonal communication skills to build a network of business partners and peers that can help build acumen and strengthen communications skills.

  • Excellent analytical skills and attention to detail

  • Ability to manage multiple assignment(s) within deadlines simultaneously, prioritize tasks, and work well under pressure

  • Ability to proficiently use Microsoft Office Suite, video editing tools, survey tools and communication/collaboration tools

  • A basic understanding of TD Ameritrade, company brand and strategic direction

  • Military education or experience may be considered in lieu of civilian requirements listed

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Communications Specialist - Brokerage Ops

Td Ameritrade