Communications Specialist - 130620

Payroll Title:

BLANK AST 2

Department:

MEDICAL CENTER OPERATORS

Hiring Pay Scale

$24.67- $34.96 / Hour

Worksite:

Hillcrest

Appointment Type:

Career

Appointment Percent:

100%

Union:

CX Contract

Total Openings:

1

Work Schedule:

Variable, 10 hrs/day, Sunday-Saturday

#130620 Communications Specialist

Filing Deadline: Mon 7/8/2024

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UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 06/26/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 07/08/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under direction of the Call Center Services Supervisor, independently responsible for serving as the Health System Operator for three hospitals and multiple outpatient satellite locations, operating a Cisco Call Center phone system, processing a high volume of calls in a professional manner using departmental established scripts and procedures. Provides telephone information, directory assistance, and on-call information utilizing supporting materials and databases. Also provides messaging services, departmental listing information, and EMR in-patient information.

Monitors, responds to, and processes multiple life critical codes following specific procedures. Accurately documents all tasks performed within area of responsibility, and provides customer service for department, troubleshooting issues with customers, and creating repair tickets in the enterprise Track It database.

Independently responsible for daily maintenance of staff/faculty listings to support the web messaging system, the departmental directory listings, and the departmental on-call information listings. Performs other administrative support functions as required.

Must be willing and able to work variable shifts to include nights, weekends, and holidays.

MINIMUM QUALIFICATIONS

• Two (2) years of previous related experience in a communications and/or administrative support role for a large, complex system.

• Excellent customer service skills. Ability to communicate clearly and effectively and handle a high-volume of calls in a large call center environment.

• Demonstrated ability to interact professionally with staff and physicians in person.

• Proven accurate typing skills with proper knowledge of format, and proven proofreading skills of own work.

• Strong attention to detail, including data input. Knowledge of the internet browsing functions.

• Ability to function effectively in an environment of continuous changing priorities.

• Strong ability to problem solve. Ability to work independently and exercise good judgment.

PREFERRED QUALIFICATIONS

• Knowledge of and experience with Cisco Call Center phone system.

• Knowledge of MS Office (Outlook, Excel, Word), and EPIC.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.

• Must be flexible to work days, evenings, nights, weekends, and holidays for staff coverage.

• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $33,900 - $70,052 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $16.24 - $33.55

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.