Communications Network Technician (Lus Fiber Tech Support)

COMMUNICATION REGARDING TEST INFORMATION WILL BE SENT VIA EMAIL & TEXT

PURPOSE AND NATURE OF WORK

Incumbent works in call center providing technical support and resolving escalated technical trouble calls (Tier 2 support) from customers with cable TV, telephone and internet service or for data-related problems for LUS Fiber. Answers calls, troubleshoots issues, and documents simultaneously in a timely fashion.

The position also handles escalation of problems to the appropriate personnel in a timely manner for severe conditions - such as power failure or optical fiber cable cut. Position involves 12-hour rotating shifts

DESIRABLE QUALIFICATIONS

Vocation/technical training in electronics, telecommunications, computer, or related, supplemented by work experience providing technical support in the following areas: home electronics, voice and video concepts, high speed internet, networking, computers, and home and business wiring. Experience with network monitoring tools such as Solarwinds a plus, as well as progressively responsible experience working in a network operations center (NOC) or as technical support staff troubleshooting, and supporting VoIP, POTS, Hosted PBX, Video, Internet and/or integrated data systems.

TYPE OF EXAMINATION - Examination will be a multiple-choice test.

DEADLINE FOR RECEIPT OF APPLICATIONS: FIRST 28 RECEIVED BY MONDAY, JULY 8, 2024, NOON!!

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