Communications, Media & Technology Customer Experience Senior Manager

Accenture New York , NY 10007

Posted 1 month ago

CMT Cross Industry Customer Experience Senior Manager, Northeast

Locations: New York City

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world's largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.

The Management Consulting Manager designs and implements business changes that drive industry-specific, function and digital operating model transformation, focusing on task relating to people and process.

Job Description

Strategy and Experience professionals create and analyze to help clients maximize the reach and relevance of each brand interaction across media, website and physical touch-points that are increasingly addressable (store kiosks, etc.).

Customer Experience and Social professionals enable customer Strategy by identifying and tracking dynamic customer segments across all channels, modeling key interactions and delivering a continuum of relevant and optimal experiences.

A professional at this position level within Accenture has the following responsibilities:

Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors. Closely follows the strategic direction set by senior management when establishing near term goals.

Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach. Has some latitude in decision-making. Acts independently to determine methods and procedures on new assignments.

Decisions have a major day to day impact on area of responsibility. Manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

It is our intention for our people to live where they work and work where they live. However, in the

context of our profession and serving our clients there may be times when you will need to travel extensively.



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Communications, Media & Technology Customer Experience Senior Manager

Accenture