The Chief Technology Organization (CTO) is responsible for delivering a frictionless and convenient digital experience to our businesses and teammates at Bank of America worldwide. CTO manages the technology infrastructure and application production services for the company with approximately 11,000 teammates around the globe. The Technology Communications Manager sits on the CTO Communications, Marketing & Events team and is responsible for technical marketing and communications to our Bank of America employees.
The Technology Communications Manager will interface with technology executives and technology team members, including project managers, system administrators, engineers and developers, and also partner with Bank of America's Corporate Communications organization to deliver upon multi-channel communications campaigns. Expected communications responsibilities include: drafting end user communications for CTO productivity and collaboration tools; creating digital and print marketing collateral to encourage awareness and user adoption; intranet articles on technology news and developments; writing and producing enterprise-wide videos to market CTO solutions, platforms and services; and technical operational communications as necessary. The Technology Communications Manager would also support general Communications, Marketing & Events activities, such as CTO employee communications, newsletters and all-hands meetings, as needed.
5-7+ years of in-house or agency experience in technology communications, a technical writing role or managing communications in a technology environment
Superior writing, self-editing and copy editing skills
Experience in working with technology executives and project teams to create and execute on internal communications plans
Experience in creating digital and print marketing materials to support product campaigns, technology deployments and user adoption
Strategic, critical, analytical and creative thinking skills to develop effective marketing communications plans that consider all risks, market drivers, business factors, potential issues, short-term and long-term goals, etc.
Excellent verbal communication and presentation skills
Ability to handle multiple projects simultaneously under tight deadlines with world-class organizational and planning skills
Superior client service and demonstrated ability to grow internal and stakeholder relationships across a wide range of teams to plan and drive business goals
Ability to work both independently and as a team member with personnel at all levels in the organizational hierarchy
Bachelor's degree in communications, marketing, journalism, English or a related field
Experience working in a complex environment (e.g., environment spanning multiple functions, shifts, platforms, geographies) and/or a financial services environment
Deep understanding of AP style
Experience working with SharePoint
Experience with content management systems (CMS) and online content management
Experience in development or coding to build internal sites, graphical communications, etc.
Proficiency in PowerPoint and creating executive presentations
Posting Date: 08/20/2018
Location: Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 400, Jersey City, NJ, 101 HUDSON ST (NJ2101), Charlotte, NC, Gateway Center, 901 W Trade St, - United States
Travel: Yes, 5% of the time
Full / Part-time: Full time
Hours Per Week: 40
Shift: 1st shift
Bank Of America Corporation