Communications Lead - Organizational Change Management

Communications Lead - Organizational Change Management

Transformation Management Consulting

San Francisco, Dallas, Chicago, Atlanta, New York

ABOUT US

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

COGNIZANT CONSULTING

Cognizant Consulting is a global consulting organization delivering strategic and domain consulting through industry and technology expertise. Within over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance. Clients draw upon our deep industry expertise, program and change management capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value. We provide a number of Business/IT Consulting Services including Business Strategy, IT Strategy & Roadmap Development, Process Re-Engineering & Transformation, Enterprise Architecture & Technology Selection, and Domain Solutions. The Cognizant Consulting team is a high performing organization that is continually expanding our client base and increasingly being recommended by analysts such as Forrester and Gartner. And we're growing!

The Role

Our Transformation Management Consulting practice is looking for a Consulting Manager to join our journey. We're looking for someone who is passionate about transformation, wants to make an impact, and loves working together to deliver flawless results for an end-client to join us on our mission. As a member of our team, you will be responsible for using proven methodology to create a client strategy and a change strategy to help drive business and IT strategies and implementations for the Fortune 2000.

With a focus on Change, Training, and Communication, our OCM Practice is an integral part of our Consulting offering, because we help organizations make changes successfully. We support all types of Business and IT Strategy transformations such as Organizational Re-alignments, Digital Transformations, Business and IT Outsourcing, IT Package Implementations and Upgrades (i.e., SAP, Oracle, SalesForce.com, ServiceNow, & most industry leading practice packages), Organizational Design & Governance, Workforce Strategy & Planning, Mergers and Acquisitions, Target Operating Model Transformations, and more. We lead with a strong platform for integrated OCM and Technology, which sets us apart from the competition and makes this group a key partner in some of the biggest and most business-changing digital transformations in the industry.

To be successful, you'll need a background that supports your ability to upskill and implement traditional change management capabilities such as Organizational Change Management Strategy & Planning, Change Impact Assessments, Readiness Assessments, Stakeholder Analysis & Engagement, Communications (Strategy, Planning and Implementation), Training (Strategy, Planning and Delivery). For these positions, we are considering people with transferrable skills, such as experience in Communications, Marketing, Teaching, Social Media, or Accounting.

We're looking for Consulting Managers who can deliver within Cognizant's Five Pillars of Consulting Excellence, which are: 1) Project Execution, 2) Expertise, 3) Business Development, 4) Practice Development, & 5) People Development. As a Consulting Manager (which is a Senior Manager level position) this means leading a team of Consultants through a client-facing engagement, managing escalations, and serving as a the owner of a workstream; maintaining expertise in your domain; meaningfully contributing to the sales process through a mix of RPI development, client presentations, financial modeling, pricing strategy, and flawless delivery; creating service offerings and/or client partner training materials; and contributing to PeopleCare initiatives, recruiting, and mentoring. In addition to enabling consulting excellence through the Five Pillars of Consulting, the specific requirements for this position are below.

Our solutions are in demand and we're passionate about making a difference. If you have experience with the above, are a selfless leader, and are committed to client-facing environment; if you want to grow your career with a team that wants to build something great together, we want to hear from you! Apply now!

Responsibilities

• Define a change roadmap including KPIs and milestones for projects and monitor change related performance indicators for overall implementation and recommend corrective actions

• Provide input, document requirements and support the design and delivery of projects

• Work with the client Communications POC to establish communication governance and create a 30-60-90-day plan, maps the audience stakeholder groups, channel mix, frequency, key messages

• Manage program communication plan to ensure consistent messaging, timely coordination, and consistent use of channels

• Report change and communication deliverable development statuses, issues, and mitigation and risks to the OCM Lead

• Facilitate senior leadership meetings to follow up on action items from Stakeholder Reports

• Develop OCM Adoption Metrics and manage tracking and sustainability

• Develop deep knowledge of a particular field or skill by purposeful learning and share/present this information to educate others

• Develop, coach, and retain teams through feedback, mentorship/apprenticeship

• Create and meaningfully contribute to business development opportunities that grow our business

• Assist consulting partners / author proposals/ RFP responses

• Lead/assist consulting partner and horizontal leads with the creation/development of content to support strategic initiatives, service lines, and service offerings that meet/align with market needs and trends

Qualifications

• The track record and experience to achieve the above, which includes ideally 6-8+ years of management consulting experience, where at least 2 of those (though ideally 4+) have been Digital technology (business or technical consultative) team lead experience.

• Bachelor's degree in a relevant field, such as Information Technology, Business, Communications, Finance, Logistics, Marketing, Engineering, or equivalent

• The ability to set and manage multiple project plans for a single client; a command of project management principles and a track record of applying them to drive transformation successfully

• Experience leading technical and non-technical initiatives; previous experience coordinating workstreams in multi-team projects, ideally using an onsite / offshore model

• Leadership skills that bring out the best in others; the ability to oversee multiple Consultants and non-consultants who are working toward a common goal - the best possible outcome for a client

• A desire to work with enterprise-level clients and the ability to manage through complexity

• Relevant domain, industry, or product certifications, depending on your industry/capability majors and minors (BFS, CMT, Healthcare, Life Sciences, Tech Modernization, Enterprise Process, etc)

• Experience with program quality frameworks, methods, and tools (e.g., Six Sigma)

• Travel Required: As needed by client

• Onsite Requirements: Remote Work

• MBA or PGDM degree Preferred

• Personal leadership and a desire to create a culture that enables exceptional outcomes; the embodiment of Cognizant's Core Values of: Start with a point of view; Seek data, build knowledge; Always strive, never settle; Work as one; Create conditions for everyone to thrive; Do the right thing, the right way.

Work Authorization

• Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Salary and Other Compensation

The annual salary for this position is between $135,000.00 - $150,000.00 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Post End Date

Applications will be accepted until July 13th, 2024.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance.

• Paid holidays plus Paid Time Off.

• 401(k) plan and contributions.

• Long-term/Short-term Disability.

• Paid Parental Leave.

• Employee Stock Purchase Plan.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.

• We don't just dream of a better way - we make it happen.

• We take care of our people, clients, company, communities and climate by doing what's right.

• We foster an innovative environment where you can build the career path that's right for you.

About us:

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.