Communications Dispatcher (Lateral Or Entry Level) #20A-25 (20001445)

City Of Redwood City, CA Redwood City , CA 94063

Posted 1 month ago

San Francisco/Peninsula

Job Type

Full-Time

Close Date

5/15/2020 at 11:30pm or until 200 applicants

Salary

$7,701.00-$9,364.00 Monthly

Additional Questionnaires

Supplemental

About Redwood City

Redwood City is a Charter City operating under the council-manager form of government. The City Council consists of seven members who are elected at-large to four-year staggered terms (with a four-term limit). Council Members select the Mayor and Vice Mayor from amongst their colleagues to serve in those respective capacities for a period of two years. The city is a full service city with the departments of Library, Police, Fire, Community Development, Parks Recreation and Community Services, Public Works, and Finance, along with the City Manager's Office, City Clerk's Office, and City Attorney's Office. Municipal services are delivered with the support of over 500 employees.

The City of Redwood City is a values-driven organization and a leader in the bay area. Redwood City's Core Purpose is "Build a Great Community Together" and our employees play a vital and indispensable role in realizing this purpose. We're looking for creative individuals dedicated to excellence, service and integrity. We offer a wide range of public service career opportunities with potential for growth and advancement. We also offer highly competitive salary and benefits, employee development opportunities, along with alternate work schedules and generous vacation and holidays. So if you're passionate and bright, community-oriented, creative and committed, we hope you consider making the City of Redwood City your next career home.

About the Redwood City Community

Located in the Silicon Valley at the center of the San Francisco Peninsula, the City of Redwood City is known as a creative, innovative and dynamic organization and community. With a population of over 78,000, the city has a healthy blend of residential, commercial and industrial elements in a community that stretches from the San Francisco Bay to the hills of the San Francisco peninsula. The city is home to a vibrant Caltrain station where commuters from both San Jose to the south, and San Francisco to the north, arrive into one of the most tech-savvy communities in the world. Redwood City offers outstanding accommodations, top entertainment, and diverse dining options. The City's pedestrian-friendly and distinctive Downtown honors the community's heritage and is home to a growing number of restaurants, and a vibrant mix of retail to fit every consumer mood. The beautiful Courthouse Square stands as the centerpiece of Downtown and has become the gathering place for people from throughout the community and the peninsula. Redwood City enjoys a one-of-a-kind waterfront including the Redwood Shores neighborhood, with ample recreational opportunities right on the Bay. The community also boasts the only deep-water port in the south San Francisco Bay, has a yacht harbor, and offers numerous bayfront residential options. The success and health of Redwood City is built upon the community's diversity, civic pride, strong neighborhoods, and each individual's sense of responsibility for making the City a better place for all. It's a terrific place to do business, with appealing neighborhoods supported by a strong sense of community, making Redwood City a natural place to call "home".

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Please review the special instructions before applying for this job opportunity.

Apply for Job Interested

Location

1301 Maple Street Redwood City, 94062

Description

The City of Redwood City Invites Applications for the position of:

Communications Dispatcher

(Lateral or Entry level) #20A-25

ABOUT THE POSITION

Using a sophisticated Computer Aided Dispatch terminal, the Communications Dispatcher receives emergency calls from the public requesting police, fire, medical, or other emergency services. Determine priority, and dispatch law enforcement units while maintaining communications with, other emergency units as necessary and in accordance with established procedures. Other responsibilities include, but are not limited to: maintaining communication with all units on assignment and maintaining status and location of police field units, answering and coordinating emergency and non- emergency calls 24 hours a day, provide routine information to the public, rely information and assistance requests involving other agencies; enter, update and retrieve information from networks relating to Law Enforcement systems pertaining to wanted persons, stolen property, vehicle registration, stolen vehicles and other information.

MINIMUM QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be:

Entry Level

Education & Experience

  • Equivalent to completion of the 12th grade.

  • One year of experience equivalent to that of a dispatcher is desirable.

Lateral Transfer:

Education & Experience

  • Equivalent to completion of the 12th grade.

  • Completion of a POST-certified Basic Dispatcher training course is desirable.

  • One year of work experience as a dispatcher in a public safety environment.

Licenses & certificates

  • Possession of a valid California Driver's license and satisfactory driving record.

  • Possess or be eligible for a POST Basic Dispatcher Certificate.

and

Knowledge of,

  • Standard radio & telephone communications receiving & transmitting equipment.

  • Geographic features & streets of Redwood City.

  • Radio codes, Penal Codes, Vehicle Codes.

  • Standard radio broadcasting procedures & rules.

Ability to:

  • Work various shifts as assigned, including weekends, holidays, and night shifts.

  • Work under pressure, exercise good and independent judgment, and make sound decisions in emergency situations.

  • Effectively communicate with, and elicit information from upset and irate members of the public.

  • Exercise independent judgment and work with minimal supervision.

  • Type with accuracy at least 30 words per minute.

Application Process: A City of Redwood City application, cover letter and resume via CalOpps.org are required. Apply online at www.CalOpps.org Member Agency

  • Redwood City: by May 15, 2020.

Candidates with a disability, which may require special assistance in any phase of the application or selection process, should advise the Human Resources Division upon submittal of application.

Selection Process

All applications will be reviewed for completion, relevant education, experience, training and other job related qualifications. The most qualified applicants will be asked to participate in the testing process which will consist of an oral panel interview process, tentatively scheduled for June 3, 2020.

Prior to appointment, candidates will be required to pass a background check (at no cost to the candidate) including the following:

  • Background Investigation

  • Fingerprinting Check

  • Polygraph Examination

Prior to appointment, candidates will also be required to pass a pre-employment physical and a psychological exam at no cost to the candidate.

CITY VALUES

Our Core Purpose: Build a Great Community Together

The values that guide us are:

  • EXCELLENCE: Passion to do our best in each moment.
  • INTEGRITY: Do the right thing, not the easy thing.
  • SERVICE: We care and it makes a difference.
  • CREATIVITY: Freedom to imagine and courage to act.

About the City of Redwood City

The City of Redwood City is a San Francisco Bay Area community located in the heart of Silicon Valley, the technology-rich region extending from the San Francisco shoreline to the foothills of the Santa Cruz Mountains. Redwood City is the third largest city within the County of San Mateo, with over 82,881 residents. The city enjoys an average of 255 sunny days a year, which it boasts via the city slogan: "Climate Best by Government Test". We are a community that believes in working together to maintain and improve our quality of life. In fact, the City Council of Redwood City formally adopted a "Core Purpose" - Build a Great Community Together. This represents our commitment to community building, which is a crucial part of how we do business every day. Become a part of the team and join us in building a great community!

The City of Redwood City is proud to be an Equal Opportunity Employer!

The Immigration Act of 1986 requires proof of identity and eligibility for employment at date of hire

Job PDF:

Job Announcement

  • Communications Dispatcher Lateral or Entry Final.pdf

Ideal Candidate

Will:

  • Embrace the City's emphasis on excellent customer service;

  • Be detail-oriented and able to manage multiple tasks;

  • Have a strong work ethic and a track record of reliability and successful performance; will use initiative and independent judgment;

  • Be a team player who likes working with a variety of City staff and the public and have a sense of humor.

Benefits

The successful candidate will enjoy the following benefits:

  • Public Employees Retirement System (PERS) 2%@60 for current "classic" members, 2%@62 for new members

  • Opportunity to select from a variety of health plans that are administered by PERS; Maximum City contribution is $1,766.12/month.

  • Dental insurance

  • Vision insurance

  • Employee Assistance Program

  • Vacation leave: l0-25 days per year

  • Sick leave of 12 days per year

  • Fourteen paid holidays per year

  • Fitness center access at City facilities

Special Instructions

An Official City of Redwood City employment application via CalOpps.org, resume and copy of POST Basic Dispatcher Certificate (if applicable) with your application submission.


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Redwood City enjoys a one-of-a-kind waterfront including the Redwood Shores neighborhood, with ample recreational opportunities right on the Bay. The community also boasts the only deep-water port in the south San Francisco Bay, has a yacht harbor, and offers numerous bayfront residential options. The success and health of Redwood City is built upon the community's diversity, civic pride, strong neighborhoods, and each individual's sense of responsibility for making the City a better place for all. It's a terrific place to do business, with appealing neighborhoods supported by a strong sense of community, making Redwood City a natural place to call "home". View all openings Share Apply for Job Interested Description The Redwood City Police Department is currently accepting applications for Per-Diem COMMUNICATIONS DISPATCHERS. Using a sophisticated Computer Aided Dispatch terminal, the Communications Dispatcher receives emergency calls from within the public requesting police, fire, medical, or other emergency service; determine priority, and dispatch police, fire, ambulance, or other emergency units as necessary and in accordance with established procedures. Other responsibilities include, but are not limited to: Maintaining contact with all units on assignment and maintaining status and location of police field units and fire units; Monitoring emergency alarm boxes; Coordinating emergency calls and relay information and assistance requests involving other agencies; Entering, updating and retrieving information from networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Hours will vary depending on scheduling needs, and will be approximately 20-40 hours per month. The ideal candidate will embrace the City's emphasis on excellent customer service; will be detail-oriented and able to manage multiple tasks; will have a strong work ethic and a track record of reliability and successful performance; will use initiative and independent judgment; will be a team player who likes working with a variety of City staff and the public and have a sense of humor. Please click on the PDF link below to review the complete job announcement. Job PDF: Job Announcement - Communications Dispatcher Per Diem #20C-13.pdf City Of Redwood City, CA Redwood City CA

Communications Dispatcher (Lateral Or Entry Level) #20A-25 (20001445)

City Of Redwood City, CA