Communications & Development Specialist

This individual supports sales and service reps with informational communications and development opportunities. The communication work focuses on collaborating with key stakeholders to create monthly webinars on new product rollouts, key initiatives, peer sharing, and industry updates. They also assist with the creation and distribution of a weekly e-newsletter, and the management of content on a sales enablement platform. Learning and development projects focus on product training, sales and service skills, and job specific learning and development. This position also has an enterprise-wide impact supporting key company initiatives and works in close collaboration with key stakeholders in all business areas.

Job Responsibilities

50% Internal Communication for Sales & Service Reps

• Develop strategic communication plans in collaboration with key stakeholders, subject matter experts, and leadership to support new sales and service initiatives.

• Plan, develop, and facilitate various informational webinars in collaboration with sales, marketing, product, and external product and service providers.

• Author content for the weekly e-newsletter and provide copyediting support.

• Create support materials and communications for new initiatives.

• Support the maintenance and enhancement of the sales enablement platform, and ensure content is current and accurate.
  30% Learning & Development for Sales & Service Reps

• Evaluate and identify ongoing sales and service rep training needs, and provide hard and soft skill development.

• Create onboarding plans for new reps, and coordinate learning and development opportunities.

• Train and support reps on technologies and systems, sales and training techniques, and products and company initiatives.

• Develop and design training guides, quick reference cards, videos, podcasts, and other learning tools.

• Publish learning content and track engagement via a learning management system (LMS).

• Collaborate with management to create content and sessions for sales and service rep events.
  10% Data & Analytics

• Track and report usage of various communication methods.

• Monitor and assess approval and impact of internal communications and training.

• Monitor the success of development plans to ensure that reps are making the most out of their learning opportunities.

• Compile and communicate results and insights to management, and utilize for recommendations of enhancements and improvements.

• Support the creation, administration, and analysis of the communications & development survey, and leverage the results for annual planning.

10% Company Initiative Support

• Support and assist with key company initiatives.

• Support new hire onboarding of internal teammates.

• Supervise and/or mentor summer intern in partnership with department leadership and HR.

• Assist sales and service rep leadership in vetting and interviewing candidates.

• Invest in personal development on new communication and training trends.

Qualifications

• Bachelor's degree in a related field required

• 3-4 years' experience with communications, sales enablement and learning & development required

• Professional written and verbal communication skills required

• Advanced Microsoft Office suite of software skills required

• Experience in a sales organization preferred

• Experience in a sales organization providing sales support preferred

• Experience with email marketing, sales enablement and LMS software systems preferred

• Experience with financial institutions and insurance products preferred

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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