Communications Consultant - Remote

Unitedhealth Group Inc. Shelton , CT 06484

Posted 2 months ago

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

This Communications Consultant will be responsible for managing policy documentation update workflow and related Medical Policy updates communications. They will need to be able to interpret the changes made to policies and document in such a way that the end users will be able to understand what is different or new.

They will coordinate monthly policy documentation updates, provider and member directed communications, and internal organization and client directed communications. He/she will manage large scale policy documentation projects impacting multiple affiliate platforms and corresponding internal and external communication plans. They're responsible for maintaining policies and procedures and monitoring company media, which may include company websites. He/she may manage public relations activities, including public information and shareholder information services.

Primary Responsibilities

  • Managing monthly policy communication and documentation workflow

  • Determining appropriate content distribution channels and related communication strategies

  • Overseeing production, approval, and distribution of materials

  • Leading/coordinating large scale policy documentation projects and corresponding communication plans

  • Developing policy update announcements for internal and external audiences

  • Auditing & editing of policy document formatting prior to publication

  • Posting of policy documentation to the applicable internal and external web portals

  • Working collaboratively with policy authors to ensure content integrity and usability

  • Functioning as a member of a self-directed team to meet specific individual and team performance requirements

  • Managing and maintaining quality and productivity metrics

  • Demonstrated Skills:

  • Extremely detail orientated with focus on quality/quality assurance

  • Exceptional written and verbal communication skills

  • Ability to present information to large diverse audiences

  • Able to work with minimal supervision

  • Ability to multi-task, shifting back and forth effectively among multiple activities

  • Excellent analytical skills

  • Excellent interpersonal skills, including flexibility, patience, and ability to understand the needs of others

  • Ability to think outside of the box

  • Ability to work in ever changing, fast-paced environment

  • Maintain flexible approach to managing tasks and fulfilling responsibilities

  • Ability to use constructive criticism/feedback to improve skills and work processes

  • Ability to respond quickly to new instructions, situations, methods, and procedures

  • Ability to manage competing demands on time

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

  • 3+ years business writing experience in a matrixed organization

  • 3+ years project management experience leveraging cross-functional teams

  • 2+ years personnel or workflow management experience

  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) Adobe PDF, and Cisco Jabber

Preferred Qualifications

  • Undergraduate degree or equivalent years of experience

  • Understanding of UnitedHealthcare's Medical Policy content, development process, website navigation, and communication/documentation procedures

  • Business writing experience for provider-directed communications and internal organization announcements

  • Experience in content management systems/applications for publishing website content

  • Document auditing and editing experience in accordance with style guidelines

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: #RPO

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VIEW JOBS 9/27/2021 12:00:00 AM 2021-12-26T00:00 UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) This Communications Consultant will be responsible for managing policy documentation update workflow and related Medical Policy updates communications. They will need to be able to interpret the changes made to policies and document in such a way that the end users will be able to understand what is different or new. They will coordinate monthly policy documentation updates, provider and member directed communications, and internal organization and client directed communications. He/she will manage large scale policy documentation projects impacting multiple affiliate platforms and corresponding internal and external communication plans. They're responsible for maintaining policies and procedures and monitoring company media, which may include company websites. He/she may manage public relations activities, including public information and shareholder information services. Primary Responsibilities * Managing monthly policy communication and documentation workflow * Determining appropriate content distribution channels and related communication strategies * Overseeing production, approval, and distribution of materials * Leading/coordinating large scale policy documentation projects and corresponding communication plans * Developing policy update announcements for internal and external audiences * Auditing & editing of policy document formatting prior to publication * Posting of policy documentation to the applicable internal and external web portals * Working collaboratively with policy authors to ensure content integrity and usability * Functioning as a member of a self-directed team to meet specific individual and team performance requirements * Managing and maintaining quality and productivity metrics * Demonstrated Skills: * Extremely detail orientated with focus on quality/quality assurance * Exceptional written and verbal communication skills * Ability to present information to large diverse audiences * Able to work with minimal supervision * Ability to multi-task, shifting back and forth effectively among multiple activities * Excellent analytical skills * Excellent interpersonal skills, including flexibility, patience, and ability to understand the needs of others * Ability to think outside of the box * Ability to work in ever changing, fast-paced environment * Maintain flexible approach to managing tasks and fulfilling responsibilities * Ability to use constructive criticism/feedback to improve skills and work processes * Ability to respond quickly to new instructions, situations, methods, and procedures * Ability to manage competing demands on time You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications * 3+ years business writing experience in a matrixed organization * 3+ years project management experience leveraging cross-functional teams * 2+ years personnel or workflow management experience * Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) Adobe PDF, and Cisco Jabber Preferred Qualifications * Undergraduate degree or equivalent years of experience * Understanding of UnitedHealthcare's Medical Policy content, development process, website navigation, and communication/documentation procedures * Business writing experience for provider-directed communications and internal organization announcements * Experience in content management systems/applications for publishing website content * Document auditing and editing experience in accordance with style guidelines UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm) * All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: #RPO Unitedhealth Group Shelton CT

Communications Consultant - Remote

Unitedhealth Group Inc.