Communications Center Representative

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title:

Communications Center Representative

Cost Center:

301351063 MfdHos-Communications Center

Scheduled Weekly Hours:

40

Employee Type:

Regular

Work Shift:

See Job Description for detail (United States of America)

Job Description:

JOB SUMMARY

The Communications Center Representative provides prompt, courteous and effective responses to calls received in the Communications Center Call Center. This individual is responsible for the routing of calls, providing patient information as appropriate, paging, physician message center, security monitoring, code-processing and related communication services.

The Communications Center Representative is the first point of contact with the Marshfield Clinic Health System (MCHS) and is responsible to ensure positive customer relations. The Communications Center Representative is required to demonstrate telephonic interpersonal skills characterized by clear communication in an empathetic and professional manner. This position also requires the ability to make decisions consistent with MCHS policy/department protocol, with strict observance of patient confidentiality.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: High school diploma or equivalent.

Preferred/Optional: Graduate of a Health Unit Coordinator program and successful completion of a medical terminology course.

EXPERIENCE

Minimum Required: Two years' experience with customer service. Demonstrated proficiency with handling high-pressure situations along with excellent verbal communication skills.

Preferred/Optional: Call center experience within a healthcare setting. Experience with adding data and retrieving data from software applications.

CERTIFICATIONS/LICENSES

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: None

Preferred/Optional: None

Variable day and/or pm shifts

Every other weekend and every other holiday

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

At Marshfield Clinic Health System, we are fully committed to addressing health equity, diversity and inclusion for our employees and providers, our patients, and the communities we serve. We believe that every individual should have the opportunity to attain their highest level of health.

We embrace diversity and welcome differences in who we are and how we think. We believe that any individual or group should feel welcomed, respected and valued. View our Equity and Inclusion Statement here.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid.

This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.