Communications Center Operator I - Medical Center (All Shifts)

Texas Children's Hospital Houston , TX 77020

Posted 4 weeks ago

Job Summary

We are searching for a Communications Center Operator I someone who works well in a fast-paced setting. In this position, you will answer and direct incoming and outgoing messaging services via telephone/paging systems and in-house communications systems. This role will enact emergency and disaster preparedness procedures in support of hospital system physicians, clinicians, and staff.

Think you've got what it takes?


  • Answers and directs incoming telephone calls in a professional and courteous manner

  • Assists in the maintenance of on-call schedules, providers contact information, and services and departments in the paging system

  • Provides patient information to callers as allowed under hospital policy and federal and state regulations

  • Updates and maintains daily listings on the communication center team site, with information regarding pager changes and on-call schedules

  • Assists in the training of the communication centers operation staff in the use of the paging system and on-call schedule application

  • Aids with departmental support when needed, including but not limited to: processing pagers for new personnel, exchanging broken pagers, processing loaner pagers, distributing batteries for pagers, and logging information into the correct system

  • Assists Quality Manager and Directors of Regional Operations in working with tools and educational support for quality and other related activities


  • High school diploma or GED

  • Experience as a telephone switchboard operator preferred

  • Experience in a health care environment preferred

Company Profile

Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.

Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Clinical Navigator Texas Medical Center Market

Post Acute Medical

Posted 5 days ago

VIEW JOBS 4/21/2019 12:00:00 AM 2019-07-20T00:00 Overview Clinical Navigator / Clinical Liaison Full Time Days The Clinical Navigator / Clinical Liaison works under the direction of the Director of Strategic Initiatives and is responsible for: * Cultivating referral relationships, managing assigned territory, and completing patient assessments * Making sales contacts as well as analyzing referral and admission data from assigned territory * Working collaboratively with business development team members including the Admissions Manager and admission staff, as well as nursing and other internal and external staff to facilitate the referral conversion * Providing feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process and patient and referral source satisfaction * Developing and maintaining excellent relationships to all stakeholders including prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives Qualifications The Clinical Navigator / Clinical Liaison must: * Hold a degree from an accredited college or university in a health field, preferably nursing * Hold a current licensure in nursing or respiratory therapy * Prior marketing and/or rehabilitation/LTACH experience is preferred Post Acute Medical, LLC, (PAM) based in Enola, Pa., provides post-acute healthcare services through 30 long-term acute care hospitals and medical rehabilitation hospitals and 15 outpatient physical therapy locations in nine states. PAM is committed to providing high-quality patient care and outstanding customer service, coupled with loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Our mission is to serve people by providing compassionate, expert care and to support recovery through education and research. Learn more at Post Acute Medical is an Equal Opportunity Employer. Post Acute Medical Houston TX

Communications Center Operator I - Medical Center (All Shifts)

Texas Children's Hospital