Communications Center Dispatcher

Posting Details

Posting Summary

Working Title Communications Center Dispatcher Role Title Emergency Coordinator I Role Code 69151-SW FLSA Nonexempt Pay Band 03 Position Number 295W5458 Agency Tidewater Community College Division Tidewater Community College (Div) Work Location Norfolk- 710 Hiring Range $21.00 per hour, part time Emergency/Essential Personnel No EEO Category F-Admin Supp Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

Must be available to work a flexible schedule (6:00 a.m.-12:30 p.m., 12:15 p.m.-6:30 p.m.,

6:15 p.m.-11:30 p.m., Monday- Saturday)

Sensitive Position No Job Description

Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The primary objective of the College Communications Dispatcher position is to provide the highest level of safety and security service for the college community. This position is responsible for performing a variety of communications and operational task in support of public safety and security operations, connecting those in need of assistance to those who render assistance. Duties may include emergency and non-emergency calls. Operating various telecommunication equipment to dispatch Public Safety Security Officer and monitor radios and telephone calls. Simultaneously attends to telephone and radio system while entering and extracting data.

• Operate public safety communications equipment in accordance with existing guidelines.
• Receive and transmit radio messages in accordance with FCC regulations and departmental guidelines.
• Direct public safety officials and other emergency/non-emergency responders to meet a variety of emergency and non-emergency calls for service.
• Process request for service by telephone, radio and community app.
• Receive request from the campus community and general public.
• Initiate prompt, efficient and effective action to ensure all calls for service are handled in a professional manner.
• Maintains computerized daily communications log.
• Provides administrative support by collecting, organizing, entering, and retrieving a variety of data from computerized systems.
• Monitors various campus security and alarm systems.
• Monitors campus call box, panic dialers and dispatches appropriate personnel.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Experience as a dispatcher, preferably with a police department or campus police.

Ability to receive and transmit information ensuring a timely and proper response to meet the needs of a caller.

Ability to operate, learn, and be proficient on Omnigo Dispatch, Kenwood Radio System, Everbridge, Informacast Emergency Notification Systems, and TCC Community App.

Ability to keyboard.

Ability to multitask and pay attention to detail.

Ability to speak clearly and effectively control a conversation with a distressed caller.

Ability to obtain data via phone and radio.

Ability to read maps, reference books, technical manuals, and related correspondence.

Ability to respond calmly to emergency and crisis situations.

Ability to apply professional judgment to determine the proper course of action and to maintain communication with other departments while decisions are being made for public safety purposes.

Additional Considerations

N/A

Operation of a State Vehicle No Supervises Employees No Required Travel

N/A

Posting Detail Information

Posting Number WGE_2194P Recruitment Type General Public- G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 10/03/2024 Job Close Date 11/04/2024 Open Until Filled Agency Website TCC.EDU Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/77989

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Other Document
• AHP Letter