Communications Call Taker

Under supervision, receives incoming emergency and non-emergency telephone calls and evaluates requests for services; processes requests for services in a timely and appropriate manner using a variety of communication and computer equipment and systems; and performs related work as required.

This is an Open Competitive/Countywide Promotional recruitment being conducted to fill a current full-time vacancy in the Washoe County Sheriff's Office. The list established from this recruitment may be used to fill future vacancies as they occur.

For more information on this position, please see the Job Specification at https://www.washoecounty.gov/humanresources/Careers/jobspecs.phpOne year of experience in customer service involving direct contact with the public.

License Or Certificate

• A valid driver's license is required at the time of appointment.

• Certification on the National Crime Information Center (NCIC) and Criminal Justice Information Systems (CJIS) is required within three months of appointment and must be maintained thereafter for continued employment.

• Certifications in Emergency Medical Dispatch (MPDS), Emergency Fire Dispatch (FPDS), Emergency Police Dispatch (PPDS) through the International Academy of Emergency Dispatching, and CPR certification at Healthcare provider level are required within three months of appointment; these certifications require the completion of continuing education units plus recertification every two years for continued employment.

The Ideal Candidate Will

• Demonstrate commitment to public service, and value exceptional customer service.

• Assimilate quickly into the organizational climate; establish critical relationships to ensure success and contribution to the organization.

• Have outstanding written and oral communication skills.

• Demonstrate the ability to take ownership of problems to find solutions; share resources, information, and knowledge; and will encourage commitment to the County's mission and organizational goals.

• Be collaborative, hard-working and detail oriented while still being able to see the big picture.

Applicants must:

• Be willing to work rotating shifts, weekends, and holidays

• Be able to remain calm in emergency situations

• Be able to work in a noisy environment and be able to sit for long periods of time

• Be able to pass a data entry test with 2,064 KPH (keystrokes per hour) with 95% accuracy

To be eligible, top candidates must pass a background investigation which includes:

• Must be willing to submit a set of fingerprints

• Must complete and submit a personal history statement

• Must pass a Computerized Voice Stress Analysis (CVSA) examination

• Must pass an audio/hearing test

The Washoe County Employees Association (WCEA) Non-Supervisory covers the Communications Call Taker position.

Background checks will be conducted on selected applicants through the State of Nevada and the Federal Bureau of Investigation (FBI).

Washoe County requires its employees to reside in the state of Nevada or neighboring California communities such as Truckee, South Lake Tahoe or Susanville as of their first day of work.

Washoe County hires all new employees at the minimum rate of the salary range and eligible employees may receive an annual merit increase of 5% until they reach the maximum salary for the classification.  Upon promotion, current Washoe County employees are placed at the minimum rate of the salary range for the higher classification of the new position OR a promotional calculation, whichever is greater. 

 1. After your application is screened, you will be notified via the email you provided whether you have met the minimum requirements for the position. Those applicants who do not meet the qualifications have one (1) business day to file an appeal and request a review of their qualifications.  
2.If you have met the minimum requirements, you will receive an additional email inviting you to schedule your Call Taker exam. See exam schedule listed below. If you do not receive an invitation to schedule your exam within (5) days of the scheduled exam date, please contact careers@washoecounty.gov. You will receive an initial confirmation email once you have selected an exam date and time. In addition, you will receive a follow up email before the exam date with further details related to the examination process.

Applications submitted between 05/07/24 and 05/27/24 will be invited to test on 06/04/24.

After May 27, 2024, applications will be screened every 3-4 weeks and those candidates who meet the minimum qualifications will be invited to test the following week.

This exam will be administered and proctored in Reno, NV and you must be present to test.

The exam is online and weighted 100% and will evaluate your expertise, knowledge, skills and abilities in the following areas:

• Data Entry Skills

• Judgment/Analytical Skills

• Multi-tasking

• Attention to Detail

Resources that applicants find helpful in preparing for the upcoming test:

• https://www.opac.com/opac-demo-for-home.html (this is a free keyboarding speed and accuracy program)
• https://criticall911.com/company/news/criticall-dispatcher-applicant (this is an FAQ page for dispatch applicants)
  3.After the exam is completed, you will receive an additional email notifying you of the results. If you pass the examination, you will receive your score and rank. This rank will be used to determine which candidates will be interviewed by departments trying to fill a vacancy.  Since this recruitment will have multiple examination dates, additional passing candidates will be merged into the existing list and your rank may change as a result. You are welcome to contact the Human Resources Department periodically to verify your status and rank on the eligibility list. 
  4.The Washoe County Sheriff's Office will interview from a list of top scoring candidates. If you are selected to move forward in the process, the WCSO Backgrounds Division will contact you to begin the background investigation process, please refer to the Conditions of Employment section.
  5.Please be advised you can log in to your NeoGov account and click on "Applications" to view a list of the recruitments which you have applied for, your submitted application for each recruitment, a copy of the job listing, and your applicant history for each recruitment.  In addition, you can also click on "Inbox" to view the notices which have been sent to you for each recruitment. If you have any updates to your contact information after your application is submitted, please contact careers@washoecounty.gov.

If you have any questions regarding the Online Application Process you can find additional information at the following link: https://www.washoecounty.gov/humanresources/faq/online/appprocess.php

Questions: Alicia Agrella

AAgrella@washoecounty.gov

775-328-6383

Veteran Point

Eligible veterans who were honorably discharged from the U.S. Armed Forces shall receive one (1) bonus point upon passing Open Competitive examinations only. In order to be given a bonus point, applicants must attach proof of Honorable Discharge (DD-214 with Classification of Discharge) to the Online Application at time of submission.

Washoe County is proud to be an equal opportunity employer and is committed to a diverse workforce that creates a sense of belonging for all employees and citizens, thereby encouraging persons from all backgrounds and experiences to apply for employment.

Washoe County will recruit, hire, train and promote into all job levels without regard to race, religion or belief, gender, marital status or domestic partnership, familial status, national origin, age, mental or physical disability, pregnancy, sexual orientation, gender expression or identity, genetic information (GINA), veteran status, political affiliation, membership in an employee association or union or any other protected class under applicable federal or state law.