Communications Analyst

Type:

• 5 Yr Contract

Full Time or Part Time:

• Full Time

Pay Rate:

• TBD

Location:

• Orlando, FL 32801

Language Requirements:

• English

Language Preferences:

• N/A

ong>Job Overview:

This Communications Analyst is responsible for administrative support for voice and data network communications for all Government departments and Officials. This important in this classification functions as a single point of contact for all voice and data work requests and acts as Project Manager for all voice and data cabling projects. Performs other related duties as assigned.

Experience Requirements:

• Minimum of 3 years’ experience supporting converged PBX, ACD, VoIP, and Voice Mail networks with multiple locations or an equivalent combination of related education, training and experience
• Receives and processes all voice and data requests.
• Plans, coordinates and implements communication projects which may include software, hardware and voice data infrastructure cabling.
• Recommends, designs and implements technical solutions including call management systems, voice response applications and CTI technology.
• Performs communication systems administration including call center applications, system announcements, automated attendants, capacity planning, IP telephony and application of system patches.
• Obtains cost estimates for installations, changes and communication repairs.
• Tracks information related to service order requests, programming changes, inventory utilization, key sheets, floor plans and IP addresses.

Experience Preferences:

• N/A

Physical Requirements:

• Mobility to work in typical office setting and use standard office equipment
• Stamina to sit for extended periods of time; strength to lift and carry up to 35 pounds
• Vision to read printed materials and a computer screen, and hearing and speech to communicate

Education Requirements:

• Bachelor’s Degree from an accredited institution in Computer Science, Telecommunications, Electrical Engineering or other closely related fields

Education Preferences:

• N/A

Schedule:

• 8AM EST- 5PM EST
• Must be able to support communication systems after hours (on call) on a rotational basis.

Dress Code:

• Business Casual

Benefits:

• PTO & Holidays, Medical, Dental, and Vision

Additional Information:

Drug screening, background and reference checks are performed if required. Must comply with a smoke-free/tobacco-free environment. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, ifnecessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.