Communications Analyst I

Securus Technologies Lebanon , MO 65536

Posted 4 weeks ago

Overview

Job Purpose:

This is entry-level work examining and analyzing calls for a state agency. Pertaining to internal and external civil, criminal, administrative, regulatory, and/or environmental investigations within a program, correctional facility, or agency-designated region or area. Working one on one with Guarded Exchange Investigative Analysts, providing acknowledged facts in a timely manner.

Responsibilities

Essential Duties:

  • Review calls from a State agency and meet targeted call minute requirements.

  • Be knowledgeable and able to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate to assigned Investigative Analyst.

  • Examine and analyze a variety of call recordings and escalating intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.

  • Examine and analyze a variety of call recordings and escalating intelligence regarding improper or unlawful activities including but not limited to; resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and Suicide.

  • Immediate notification to Investigative Analyst and/or Other Guarded Exchange senior staff to include but not limited to: eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and ANY staff sexual contact.

  • Exercises independence in performance of responsibilities and work towards targeted goals.

  • Performs other related work as assigned.

Knowledge, Skills, and Abilities:

  • Ability to multitask.

  • Computer literate, specifically in Microsoft 2007.

  • Must type a minimum of 30 words per minute.

  • Excellent attendance record.

  • Detail oriented with specific emphasis on listening skills.

  • Must be able to pass and maintain a background check administered by the Missouri Department of Corrections.

  • Mandatory confidentiality relating to work performed.

  • Fluency in a second language given preferential consideration.

  • Ability to work in a secured team environment.

  • Must be able to pass a pre-placement drug screen.

Qualifications

Minimum Qualifications:

  • High School Diploma

Preferred Qualifications:

  • Fluent in sign-language

Physical Requirements:

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 25 pounds.

It is the Company's policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person's race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.


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Communications Analyst I

Securus Technologies