A Communication Specialist job in Pasadena, CA is available through Belcan. This is a 6 month contract role. To be considered for this role, you will have a High School Diploma and at least one year of related working experience. In this role, you will provide service and support individual applicants related to background check registration and payment. You will need to Answer 80-100 customer calls and address case resolutions in ticketing system, respond to customer inquiries in a timely manner and help customers complete registration and payment.
Answer 80-100 customer calls and address case resolutions in ticketing system
Respond to customer inquiries in a timely manner
Help customers complete registration and payment
Maintain a high level of customer relations through responsiveness and focus on ensuring customer satisfaction
Identify and escalate priority issues
Track and route problems and requests
Retain records of all conversations and document resolutions
Conduct customer inquiries to determine nature of problem
Collaborate with Team members to identify and resolve technical issues
Inform customers by explaining procedures, answering questions, and providing information
Follow defined processes and policies, such as compliance to escalation procedures and customer support processes
Help create and maintain training manuals or internal process documents
Minimum of a High School Diploma
At least one year of related work experience
Strong phone and verbal and listening communication skills
Ability to diagnose and resolve basic computer/technical issues
Knowledge of service call tracking applications
Knowledge and experience of customer service practices
Experience dealing with the public
Be able to pass background checks conducted by law enforcement agencies
If you are interested in this Communication Specialist job in Pasadena, CA, please apply via the 'apply now' link provided.
Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated services-from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for nearly 60 years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.
The Kemtah Group