TITLE: Communication Specialist, Loan Servicing
POSITION SUMMARY: The Communications Specialist will be responsible for the external customer communications needed for the entire Loan Servicing team. Collaboration with the Loan Servicing staff is essential for success in this role. Content is primarily written to convey required message while staying compliance with various federal and state regulations.
DUTIES AND RESPONSIBILITIES:
Develop, write, edit, and finalize text and email communications needed for external customer communication between collector and customer
Ensure compliance with relevant federal and state regulations
Define and optimize communication and record management system ensuring ease of access and date integrity
Manage communication timelines and deliverables while determining the best way to apply consistent themes to messaging
Collaborate closely with team and department leaders to stay current on division priorities and developments
Provide regular training to users of the knowledge base and gather feedback on a regular basis from collection team and management
Other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be 18 years or older and be authorized to work in the U.S
Degree in English, Technical Writing, or related preferred but not required
3+ years of relevant experience
Experience in subprime auto finance a plus
Excellent verbal and written communication skills required
Time management and ability to prioritize projects
Must be a team player and collaborator
Strong attention to detail
All employees must adhere to the below Company Values:
Respect: We treat everyone with genuine care and concern
Intelligence: Intelligence means we're able to learn, grow and adapt.
Greatness: We are consistently exceptional in our work and continually improve.
Honesty: We keep our commitments, tell the complete truth and act with integrity
Teamwork: We understand the responsibilities of teamwork and are determined to pull our own weight.
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.