Communication Specialist

Helen Of Troy Limited Marlborough , MA 01752

Posted 3 weeks ago

Make an impact with outstanding products from world-class brands including our 7 leadership brands: OXO, Hydro Flask, Vicks, Braun, Honeywell, PUR, Hot Tools.

We have an immediate opening for a Communication Specialist based out of our Marlborough, MA location.

What contribution will I make to Helen of Troy?

As a Communication Specialist, you will serve as an integral part of the Health & Home Consumer Relations team, with a primary focus on social media platforms. Born out of the surge of ecommerce and online reviews, this position will be responsible for responding to and resolving consumer product concerns and questions communicated in reviews posted on Amazon and other retail websites. With a concentrated focus on securing brand integrity, this person needs to be an expert writer with outstanding customer service silks. He/ She needs to have experience communicating via social media and other virtual forums while handling and resolving customer feedback and product concerns.

What will I be doing?

  • Accountable for day-to-day management of Amazon and other retail review correspondence.

  • Accountable for day-to-day management of questions posted via Amazon and other retail websites.

  • Social reporting and analytics.

  • Confirms understanding of customer needs, issues, and requests and addresses them ensuring the highest levels of customer satisfaction.

  • Serves as the customer's advocate by engaging the appropriate contacts within Health & Home to solve problems.

  • Builds online connections and facilitate relationships through an effective online presence.

  • Helps develop communication improvement strategies throughout the channels.

  • Works closely with multifunctional teams, reporting back actionable insights of Ratings & Reviews.

  • Partners with Digital to maximize efficiencies of work within the social platforms.

  • Collaborates with the Consumer Experience Team to ensure a branded voice for all consumer engagements.

  • Assist the Consumer Relations team with incoming email, chat and call inquiries, if needed.

  • Strong partnership with the social platforms account manager.

What are the requirements for consideration?

  • Bachelor's Degree or other 4-year Degree from an accredited college or university in a relevant field.

  • 3+ years' experience responding to customer reviews, providing counsel and support to manage issues.

  • Excellent written and verbal communication skills.

  • Social Media and Ecommerce communication skills.

  • Ability to identify changes in social trends.

  • Self-motivated, proactive person that anticipates business problems and solves them.

  • Solid analytical skills with the ability to solve problems and develop creative solutions.

  • Must be a detail-oriented.

  • Must be comfortable in presenting to peers and management team.

  • Working knowledge of Microsoft Office applications (Word, Outlook, Excel, Power Point).

  • Working knowledge of Sprinklr, Oracle Social Cloud, Profitero and BazaarVoice or related applications.

  • Strong knowledge of Bluetooth and App technology.

  • Applicants must be eligible to work full-time in the United States.

To learn more about Helen of Troy, visit us at www.helenoftroy.com

You can also find us on LinkedIn, Glassdoor, Facebook, and Twitter.

Helen of Troy is an Equal Opportunity / Affirmative Action Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you, as one of our employees or as an applicant for employment, have any questions about our Affirmative Action Plan, please contact Human Resources during regular business hours.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at (915) 225-8000.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Custom Products Technical Quote Specialist

General Electric

Posted Yesterday

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 Role Summary:The Custom Products Technical Quote Specialist will manage the execution and timely completion of custom hardware quotations for Upstream Bioprocessing solutions and provide overall project management oversight to insure customer satisfaction by aligning expectations and deliverables. This includes creation and management of all the necessary technical data to complete custom proposal packages. Essential Responsibilities:• Work with the Regional Modalities to insure the completeness and clarity of the custom RFQ's submitted, communicate projected quote lead-times, and provide on-going status through quote & proposal completion. * Review and assess RFQ's for custom products and systems, and provide a comprehensive response in a timely manner meeting or exceeding KPI's established by the business. This includes review of customer specifications, identifying any exceptions, and obtaining final agreement. * Lead global coordination and collaboration with all key stakeholders to insure efficient and timely collection of the necessary data to complete the quote or proposal package. Key stakeholders include the Regional Modalities, Sales Account Management, Product Management, Custom and R&D Engineering, Enterprise Solutions, Automation, Regulatory/Compliance, and Supply Chain/Production Operations. * Work together with the Custom HW Engineering Team to develop and create the required technical data and documentation packages to complete custom quotation proposals. This includes (but not limited to) assessing technical feasibility, developing system functional diagrams (P&ID), envelope or assembly drawings, and creating the general specifications. * Establish and maintain a standard database of typical technical data and information, and create standardized templates for future re-use driving consistent output and improvements in process efficiency and speed. * Support both budgetary and firm quotation proposal development, applying the necessary level of detail analysis work versus educated assumptions required depending on the type of RFQ. * Apply project management skills and tools to drive completion of tasks and critical path items, in order to reduce response time and improve quality and completeness of responses. * Develop working level knowledge of customer applications along with the appropriate GEHC solutions, in order to quickly evaluate and determine actions required and/or to quickly identify the specific technical SME's and/or functions to involve in the quotation process. * Identify, develop, and support implementation of new or revised procedures and tools to improve the overall efficiency and effectiveness of the custom quotations process. * Support the Sales Order review process upon receipt of customer PO's, including providing clarifications between the PO and the custom quote, assisting in collecting any missing URS data, information on the terms & conditions, etc. * Review and analyze the actual vs quoted margins for custom orders, in order to continuously improve the quotations process taking into account competitiveness and long-term growth & profitability. Quality Specific Goals: * Knowledge and understanding of applicable GELS standards. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. * Complete all planned Quality & Compliance training within the defined deadlines. * Identify and report any quality or compliance. * Suggest improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System. Qualifications/Requirements:• Bachelor's degree in engineering, a science-based discipline or a related technical field. * 0-2 years of experience in a sales engineering, applications engineering, quoting engineered solutions, or other technical sales support role in an industrial and/or production manufacturing environment. * Excellent communications skills and demonstrated team coordination skills with proven ability to motivate and collaborate across diverse, multi-functional teams. * Demonstrated ability to manage complex projects, including conducting risk assessments and implementing contingency plans to complete projects on schedule. * Ability to understand issues and problems from a customer's perspective, and to communicate these effectively to drive internal GEHC team priorities and actions. Desired Characteristics:• Basic knowledge or background of standard production, manufacturing, and supply chain processes and logistics for fluid handling or fluid processing equipment. * Ability to work under pressure against tight deadlines, while maintaining a high degree of quality and accuracy. * Well organized and ability to work with minimal supervision and oversight. * Demonstrated ability to implement best practices. * Experience and knowledge in bioprocessing or bio-pharmaceutical industry processes, regulations, and requirements a plus. * Process control or automation engineering experience or knowledge a plus. About Us:GE Healthcare Life Sciences www.corporate.gehealthcare.com There is no other life sciences company quite like GE Healthcare Life Sciences. A $5 billion business with more than 11,000 individuals in over 100 countries, we are at work enabling a new era in medicine. For more than 60 years, GE Healthcare Life Sciences has globally supported the development and use of new therapies, helping accelerate the journey from biological understanding to clinical therapy. GE Healthcare Life Sciences works with cutting edge technology enabling and advancing the discovery, diagnosis and medical treatments of the present and the future. We are accelerating biology to cell therapy in ways no other company can. Follow us on Facebook and Twitter and watch our discoveries in action on our YouTube channel. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.Additional Locations:United States;Massachusetts;Marlborough; General Electric Marlborough MA

Communication Specialist

Helen Of Troy Limited