Communication Specialist

Helen Of Troy Limited Marlborough , MA 01752

Posted 3 weeks ago

Make an impact with outstanding products from world-class brands including our 7 leadership brands: OXO, Hydro Flask, Vicks, Braun, Honeywell, PUR, Hot Tools.

We have an immediate opening for a Communication Specialist based out of our Marlborough, MA location.

What contribution will I make to Helen of Troy?

As a Communication Specialist, you will serve as an integral part of the Health & Home Consumer Relations team, with a primary focus on social media platforms. Born out of the surge of ecommerce and online reviews, this position will be responsible for responding to and resolving consumer product concerns and questions communicated in reviews posted on Amazon and other retail websites. With a concentrated focus on securing brand integrity, this person needs to be an expert writer with outstanding customer service silks. He/ She needs to have experience communicating via social media and other virtual forums while handling and resolving customer feedback and product concerns.

What will I be doing?

  • Accountable for day-to-day management of Amazon and other retail review correspondence.

  • Accountable for day-to-day management of questions posted via Amazon and other retail websites.

  • Social reporting and analytics.

  • Confirms understanding of customer needs, issues, and requests and addresses them ensuring the highest levels of customer satisfaction.

  • Serves as the customer's advocate by engaging the appropriate contacts within Health & Home to solve problems.

  • Builds online connections and facilitate relationships through an effective online presence.

  • Helps develop communication improvement strategies throughout the channels.

  • Works closely with multifunctional teams, reporting back actionable insights of Ratings & Reviews.

  • Partners with Digital to maximize efficiencies of work within the social platforms.

  • Collaborates with the Consumer Experience Team to ensure a branded voice for all consumer engagements.

  • Assist the Consumer Relations team with incoming email, chat and call inquiries, if needed.

  • Strong partnership with the social platforms account manager.

What are the requirements for consideration?

  • Bachelor's Degree or other 4-year Degree from an accredited college or university in a relevant field.

  • 3+ years' experience responding to customer reviews, providing counsel and support to manage issues.

  • Excellent written and verbal communication skills.

  • Social Media and Ecommerce communication skills.

  • Ability to identify changes in social trends.

  • Self-motivated, proactive person that anticipates business problems and solves them.

  • Solid analytical skills with the ability to solve problems and develop creative solutions.

  • Must be a detail-oriented.

  • Must be comfortable in presenting to peers and management team.

  • Working knowledge of Microsoft Office applications (Word, Outlook, Excel, Power Point).

  • Working knowledge of Sprinklr, Oracle Social Cloud, Profitero and BazaarVoice or related applications.

  • Strong knowledge of Bluetooth and App technology.

  • Applicants must be eligible to work full-time in the United States.

To learn more about Helen of Troy, visit us at

You can also find us on LinkedIn, Glassdoor, Facebook, and Twitter.

Helen of Troy is an Equal Opportunity / Affirmative Action Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you, as one of our employees or as an applicant for employment, have any questions about our Affirmative Action Plan, please contact Human Resources during regular business hours.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at (915) 225-8000.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.

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Communication Specialist

Helen Of Troy Limited