Communication Center/Ems Dispatch Supervisor - FT

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Communication Center/EMS Dispatch Supervisor - FT

Roanoke, VA, US, 24015

Employment Status: Full time

Shift: Variable Hours

Facility: Park View

Requisition Number: 138444

Workplace: Onsite

How You'll Help Transform Healthcare:

The Carilion Clinic Transfer and Communication Center has been the go-to command center for Roanoke Memorial Hospital as well as six other Carilion hospitals and multiple clinics across 20 counties in southwestern Virginia and southern West Virginia. The Communication Center/EMS Dispatch Supervisor communicates, organizes, prioritizes, leads, facilitates, and problem-solves with other members of Carilion's leadership and patient care teams to ensure the delivery of safe, cost-effective, age appropriate, and high-quality patient care services. The Communication Center/EMS Dispatch Supervisor promotes employee engagement and service excellence. Position will be based in Roanoke, VA.

Duties include, but are not limited to the following:

• Maintains all clinical requirements for a Comunication Center Basic, Intermediate, Paramedic, or Bed Coordinators.

• Provides clinical staffing coverage as necessary to ensure operational continuity.

• Provides direct supervision of staff during daily operations. Works with ground, air, and communications center teams to resolve operational issues in real-time. Assumes 24/7 accountability for operations, including on-call assignments. Mentors staff and clinical team leaders to role model positive work behaviors.

• Ensures that the program structure, content and overall delivery of patient care services remains appropriate and compliant with Office of EMS regulations and internal policies/protocols. Acts as a clinical resource and internal educator/content expert, provides individual instruction or remediation as needed.

• Effectively leads the conflict resolution and service recovery process. Identifies and resolves customer service issues to ensure the mission, vision and guiding principles of Carilion Clinic.

• Demonstrates effective team building and leadership skills, including active listening, facilitating employee work groups and committees, and emotional intelligence. Annually develops and implements a base specific employee engagement action plan.

• Responsible for hiring, performance appraisals, payroll management/timekeeping, coaching and corrective action of staff in conjunction with Manager.

• Communicates regularly with Manager and Director.

• Actively participates in safety, quality, and education committees.

• Communicates key messages to staff via written and verbal communication. Coordinates and leads special projects as assigned to support the goals and objectives of Communication Center. Demonstrates accountability, follow-through, and loop closure in a timely manner.

To learn more about our Communication and Transfer Center, read this article: CCPT Communication and Transfer Center

What We Require:

Education: Must be graduate of an approved school or EMS program with Associate's degree or 4 years of equivalent experience.

Experience: Two-year's experience in a leadership role preferred. Recent (within past year) experience in an Emergency Medical Services or Medical Transport agency required.

Licensure/Certification/Registration: License/Certification is required, based upon discipline. EMS certification must be Intermediate or Paramedic. EMS certification must be certified in the Commonwealth of Virginia as an EMT-Intermediate or Paramedic required (maintains National Registered Paramedic status preferred). AHA BLS - HCP. ACLS, PALS, Haz Mat Awareness, NRP and PHTLS or BTLS required within one year from date of hire.

Other Minimum Qualifications: Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills. Promotes a respectful, inclusive culture of service excellence. Must maintain continuing education hours to meet re-certification status as required by State and National standards.

About Carilion

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment: Unwavering in our quest for exceptional quality and service.

Compassion: Putting heart into everything we do.

Courage: Doing what's right for our patients without question.

Curiosity: Fostering creativity and innovation in our pursuit of excellence.

Recruiter: JAMIE S RATLIFF

Recruiter Phone: 540-797-8363

Recruiter Email: jsratliff@carilionclinic.org

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Total Rewards

What matters to you is important to us-like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Employer Funded Pension Plan, vested after five years (Voluntary 403B)

• Comprehensive Medical, Dental, & Vision Benefits

• Flexible Work Arrangements/Schedules

• Remote Work Options

• Paid Time Off (accrued from day one)

• Onsite fitness studios and discounts to our Carilion Wellness centers

• Access to our health and wellness app, Virgin Pulse

• Discounts on childcare

• Continued education and training

Find more about Carilion Clinic's benefits by vising our Total Rewards Page.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

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