Phi-Inc Lafayette , LA 70593
Posted 1 week ago
POSITION OVERVIEW:
Reporting to and under direct supervision of the Communication Center Supervisor, perform flight following, emergency response assistance, and support flight operations in and near the Gulf of Mexico.
ESSENTIAL DUTIES & ACCOUNTABILITIES:
Flight Following Duties: Files PHI internal Flight Plans; Confirms PHI Flight Plans received via EFB; Corrects PHI Flight Plan errors
Revises ETAs; Makes changes to PHI flight plans, as needed; Verifies PHI Flight Plan information, as needed; Closes PHI Flight
Plans and Responds appropriately to various PHI Flight Plan Alerts
Emergency Response Duties: Performs overdue aircraft response duties; Responds to MayDays; Acts to assist aircraft in IIMC
conditions; Assists aircraft with maintenance issues; including locating suitable location to land; as needed and
Perform other duties as the Lead Communication Specialist or Supervisor, Communication Center deem appropriate
Flight Operations Support Duties: Advises pilots of converging flight paths; Advises pilots of reciprocal flight paths; Advises pilots
of EOCs (Enhanced Operational Controls); Advises pilots of storm and adverse weather movement conditions and ideal routing;
Advises pilots of NOTAMs; Advises pilots of fuel location status; Advises pilots of current weather observations; Advises pilots of
TAF (Terminal Area Forecast) information; Advises pilots of PIREPs (Pilot Reports); Advises pilots of Warning Area Activity; Advises
pilots of TFRs (Temporary Flight Restrictions); Act as subject-matter expert of daily weather forecasts and current radar;
Advises pilots of winds aloft; Advises pilots of wind forecasts; Advises management, Houston ARTCC, and other pilots of missed
approaches; Advises pilots of location of other aircraft; Relay messages to/from base, scheduling, customer, managers, pilots;
Update fuel location status, based on reports from pilots and operators; File Oil Spill Reports with the USCG;
File overturned and/or distressed boat and debris reports to the USCG; Assist radio technicians in troubleshooting radio issues;
Assist pilots and mechanics in troubleshooting EFB, Outerlink, IRIS, and RTHUMS equipment/programs;
Monitor RTHUMs for aircraft maintenance issues; Assure two-hour checks are completed, as required; Obtain Green Deck for
pilots; Relay 20 and 5 minute out calls from pilots to destinations; Relay special requests to/from pilots; Relay changes in
customer needs; Handle pilot flight and duty requests (sign-in and sign-out); Issue and cancel EOCs; Issue, revise, and cancel
NOTAMs; Obtain and update weather reports; Handle satellite phone calls from pilots; File IFR flight plans with Leidos; and
Obtain and relay IFR clearances from Houston Center(ZHU)
Other Communication Center Support Functions:
Perform Communication Center Opening Duties:
Issue any requested NOTAMs
Open and maintain the Communication Center email
Verify and update contract information
Record the previous day's contact numbers
Take control of enroute radios from Scheduling and conduct radio checks
Call designated AWOS and enter reports
Input forecast EOCs from DTN advisories
Input observed EOCs from AWOS/SAWRS/PIREPs
Perform Routine Daily Functions:
Check the FAA TFR site for new TFRs impacting the Gulf of Mexico
Check Warning Area scheduling (0600, 0615, 0700, 1130, & 1200)
Perform all Communication Center Closing Duties:
Complete the Duty Time Log
Clear EOCs from the day
Stay until all Gulf of Mexico flights are completed and crews have had sufficient time to sign-out
QUALIFICATION REQUIREMENTS:
High School Diploma required
2-3 years experience in a similar role preferred
Intermediate level computer skills
Excellent Customer Relations
Ability to interact well with other employees and departments
Must be able to work with little or no supervision
Must be able to continuously multi-task
Must be able to make logical decisions in a high stress environment
Must live or commute locally, housing not provided.
Aviation industry experience preferred
ORGANIZATIONAL CORE COMPETENCIES:
BEHAVIORAL COMPETENCIES:
Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial workload present in today's organization. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.
TRAINING REQUIREMENTS:
Required training is provided on the job. Must be able to memorize and retain a large amount of information, to include abbreviations, acronyms, and aviation phraseology (standard verbiage and jargon). Training may require a 5&2 8 hour day schedule until a time when the schedule switches to 7&7 11.5 hour days. With no prior experience, training may require 2 to 3 months' time or more, depending on the individual.
DIMENSIONS:
Work 11.5 hours daily, with a half-hour lunch. Shift start time varies from 5:00 AM to 6:00 AM in the winter and from 5:00 AM to 8:00 AM in the summer.
PHYSICAL DEMANDS:
While performing this job, employee is regularly required to sit, talk and hear. The employee is frequently required to walk and stand. Employee is occasionally required to climb or knell. Must be able to lift up to 50 lbs.
WORK ENVIRONMENT:
Lafayette Comm Center, computer consoles, fax machine, printer, overhead projectors, television screens
DISCLAIMER:
The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
PHI, Inc. https://phihelico.hirecentric.com
Phi-Inc