Communication Center Representative

National Spine & Pain Centers Pikesville , MD 21208

Posted 3 months ago

Communications Center Representative

At National Spine & Pain Centers (NSPC), our mission is to relieve pain and improve quality of life through personalized, accessible care. We are currently looking for a Communications Center Representative to support our Pikesville, MD team in their customer service functions.

The schedule is Monday through Friday
8:00 am-4:30 pm or 8:30 am -5:00 pm

Working under the guidance of the Communications Center Manager, you will:

  • Schedules, reschedules, and cancels every patient appointment properly and according to established NSPC guidelines.

  • Obtains and records patient demographics, insurance information, and all other pertinent details accurately in new and current patient charts to guarantee proper medical care and accurate claim payments.

  • Forwards all prescription requests, including those received through the patient portal, in a timely manner to the responsible provider.

We require the following:

  • High school diploma or general education degree (GED) equivalent.

  • Minimum of two (2) years of cell center experience, preferably in a healthcare environment.

  • Must be able to demonstrate the ability to use PC based office productivity tools (i.e. Microsoft Outlook, Microsoft Excel) as necessary; general computer skills necessary to work effectively in an office environment.

  • Must be able to demonstrate the phone skills required to triage incoming calls and the ability to take clear, concise, and accurate information.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must have satisfactory background check inclusive of driving, criminal, employment reference, education, and social security.

NSPC offers competitive compensation, medical/dental/vision insurance options, life insurance plans, employer-matched 401(k), holidays and paid time off.

We encourage all prospective candidates to learn more about NSPC by viewing our website at


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Communication Center Representative

National Spine & Pain Centers